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by Tommyrelli
22 Apr 2021, 17:37
Forum: Help
Topic: Mail goes to random unrelated tickets - Handling customers with OTRS
Replies: 1
Views: 1006

Mail goes to random unrelated tickets - Handling customers with OTRS

Hi! I'm new to the forum, I hope this is the right place to ask. My company is using OTRS Community Edition (v5.0) and everything is fine. Issue is, now we are having some mail exchanges with another helpdesk company which uses OTRS aswell, so when they reply to a mail of ours automatically placing ...

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