Znuny Open Source Ticketsystem

Any pointers would help, like specific logs i should look at on the system.

i tried to check in logs folder of my otrs install, but could not really find anything usefull that would explain this behavior.

Hi Everyone, i've hit a wall and so far i can't seem to find the issue. Randomly, my otrs will sometime start spamming a receiver with the same notification (and spamming is the proper term, as the user receives the same email notification 20 times a minute). Now, one thing to consider, i did go thr...

We've been running otrs on windows without problems for the past 2 years. But one MAJOR thing i would have to complain about it the lack of intelligent upgrades on windows.... as opposed to linux. Linux, just download the upgrade package, follow the steps and tadam !! on windows it's a bit more comp...

I thought about that but i'll end up with huge text files to feed instead of using a database clearly made for that kind of work and it still wont make it "dynamic". Since changing one freetext field wont change the other ones automaticly. So yes i could have the whole sites list in there ...

Ok i'm not too sure how to go about it, Our customer has about 10-15 techniciens that can open a call with us. That customer has about 750 sites they manage. Currently, the way i do it, is forcing them to enter the information of the site through freetext fields (site #, address, phone number, city,...

Hi all, I was wondering if it was possible to assign priorities per groups. Let me explain. we've setup priorities like this : - 1 low Priority (can wait for about a week) - 2 normal Priority (next business day) - 3 High Priority (1 hour response time) - Developpment (multiple weeks request, or nice...