Znuny Open Source Ticketsystem

I have tried to use the webservice and testing to do the mapping of a route and get all ticket but i have a connect error in my json :
{
"Error": {
"ErrorCode": "TicketGet.AuthFail",
"ErrorMessage": "TicketGet: Authorization failing!"
}
}

Does you know how to configure the authentification ?

Hi Skullz,

Thanks for your answer, i watch that.

Best regard,

Kevin

Hi Roy,

The idea is to use a python script to insert some old data of tickets/article/article_data_mime from an other software like OTRS in the current database.
It's why i try to do manually insert to test that it can works.
By using API Perl, what does it means ? Where can i find a documentation ...

Hello everyone,

I am using OTRS 6 and I try to insert a ticket and to link him some conversation from terminal with psql request.

I have done an insert on table ticket :

INSERT INTO ticket (id, tn, title, queue_id, ticket_lock_id, type_id, service_id, sla_id, user_id, responsible_user_id, ticket ...

Hello Emin,

My objectif is to import some tickets from a file (preferably csv or other type of file), so I have tried to use the package ImportExport from the link that you give me, but it doesn't allow to import without a back-end package, so i need to install an other package who allow to link an ...

Hello everyone,

I am using OTRS 6.0.29 and i'm trying to install a plugin of Import/Export from git-hub, https://github.com/OTRS/ImportExport

But I have problem to install, ImportExport 0.0.0 - Incorrectly deployed package! Please reinstall the package

And I have not more indication of error ...

Hello Jojo,

Thanks for your answer

Thanks for your help, i have can install the module that i wanted.

I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets

Best regards,

Kevin

Hello Emin and Roy,

Thank you for your answers.

Sorry for my mistake.

I go to try to install the package form your link.

And so have you any ideas of the way to import some old tickets from csv ?

Hey everyone,

I'm using OTRS 6.0.29 and i need to import some old tickets form a csv file.
On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimportexport?_pos=2&_sid=7e54dafc4&_ss=r

I try to install the package but I have this error ...