Search found 10 matches
- 21 Jun 2021, 17:32
- Forum: Help
- Topic: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
- Replies: 6
- Views: 1360
Re: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
I have tried to use the webservice and testing to do the mapping of a route and get all ticket but i have a connect error in my json : { "Error": { "ErrorCode": "TicketGet.AuthFail", "ErrorMessage": "TicketGet: Authorization failing!" } } Does you kn...
- 21 Jun 2021, 16:58
- Forum: Help
- Topic: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
- Replies: 6
- Views: 1360
Re: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
Hi Skullz,
Thanks for your answer, i watch that.
Best regard,
Kevin
Thanks for your answer, i watch that.
Best regard,
Kevin
- 21 Jun 2021, 10:42
- Forum: Help
- Topic: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
- Replies: 6
- Views: 1360
Re: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
Hi Roy, The idea is to use a python script to insert some old data of tickets/article/article_data_mime from an other software like OTRS in the current database. It's why i try to do manually insert to test that it can works. By using API Perl, what does it means ? Where can i find a documentation o...
- 18 Jun 2021, 15:20
- Forum: Help
- Topic: Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
- Replies: 6
- Views: 1360
Problem to add some conversation to a ticket with postgreSQL request in OTRS 6
Hello everyone, I am using OTRS 6 and I try to insert a ticket and to link him some conversation from terminal with psql request. I have done an insert on table ticket : INSERT INTO ticket (id, tn, title, queue_id, ticket_lock_id, type_id, service_id, sla_id, user_id, responsible_user_id, ticket_pri...
- 16 Jun 2021, 11:35
- Forum: Help
- Topic: Problem to install Import/Export plugin
- Replies: 3
- Views: 1077
Re: Problem to install Import/Export plugin
Hello Emin, My objectif is to import some tickets from a file (preferably csv or other type of file), so I have tried to use the package ImportExport from the link that you give me, but it doesn't allow to import without a back-end package, so i need to install an other package who allow to link an ...
- 15 Jun 2021, 17:04
- Forum: Help
- Topic: Problem to install Import/Export plugin
- Replies: 3
- Views: 1077
Problem to install Import/Export plugin
Hello everyone, I am using OTRS 6.0.29 and i'm trying to install a plugin of Import/Export from git-hub, https://github.com/OTRS/ImportExport But I have problem to install, ImportExport 0.0.0 - Incorrectly deployed package! Please reinstall the package And I have not more indication of error. Does s...
- 11 Jun 2021, 17:58
- Forum: Help
- Topic: OTRS - package User Import Export csv
- Replies: 7
- Views: 1684
Re: OTRS - package User Import Export csv
Hello Jojo,
Thanks for your answer
Thanks for your answer
- 11 Jun 2021, 16:43
- Forum: Help
- Topic: OTRS - package User Import Export csv
- Replies: 7
- Views: 1684
Re: OTRS - package User Import Export csv
Thanks for your help, i have can install the module that i wanted.
I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets
Best regards,
Kevin
I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets
Best regards,
Kevin
- 11 Jun 2021, 16:33
- Forum: Help
- Topic: OTRS - package User Import Export csv
- Replies: 7
- Views: 1684
Re: OTRS - package User Import Export csv
Hello Emin and Roy,
Thank you for your answers.
Sorry for my mistake.
I go to try to install the package form your link.
And so have you any ideas of the way to import some old tickets from csv ?
Thank you for your answers.
Sorry for my mistake.
I go to try to install the package form your link.
And so have you any ideas of the way to import some old tickets from csv ?
- 11 Jun 2021, 16:02
- Forum: Help
- Topic: OTRS - package User Import Export csv
- Replies: 7
- Views: 1684
OTRS - package User Import Export csv
Hey everyone, I'm using OTRS 6.0.29 and i need to import some old tickets form a csv file. On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimportexport?_pos=2&_sid=7e54dafc4&_ss=r I try to install the package but I have this err...