Search found 6 matches
- 21 Oct 2022, 11:24
- Forum: Help
- Topic: Error after updating OTRS
- Replies: 4
- Views: 479
Re: Error after updating OTRS
On one OTRS it worked but on the other I have this errors in logs: ... [Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver.pm [Fri Oct 21 11:02:56 2022] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/Net/DNS/Resolver/Base.pm [Fri...
- 21 Oct 2022, 08:38
- Forum: Help
- Topic: Error after updating OTRS
- Replies: 4
- Views: 479
Re: Error after updating OTRS
system log shows this: Kernel::System::Excel could not be loaded: Can't locate Hash/Merge.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/sha...
- 21 Oct 2022, 08:36
- Forum: Help
- Topic: Error after updating OTRS
- Replies: 4
- Views: 479
Error after updating OTRS
Hi,
After we updated OTRS to 6.4.2 and 6.4.3 we are unable to make OTRS Reports in Excel type, it gives "Internal error" like in attachment.
It is possible only in CSV type, but we need Excel type for our users.
It is the same after creating new report.
Thank You for Your help.
After we updated OTRS to 6.4.2 and 6.4.3 we are unable to make OTRS Reports in Excel type, it gives "Internal error" like in attachment.
It is possible only in CSV type, but we need Excel type for our users.
It is the same after creating new report.
Thank You for Your help.
- 18 Aug 2021, 08:24
- Forum: Help
- Topic: No Sender name or Title
- Replies: 1
- Views: 597
No Sender name or Title
Hello, Recently I have problems with ticket registration in system. The problem is, that about 2-3 mails a day are registered in system without Sender name and ticket Title. The only errors I found in logs are: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Stats:...
- 22 Jul 2021, 08:14
- Forum: Help
- Topic: OTRS logo in signature
- Replies: 2
- Views: 835
Re: OTRS logo in signature
Hi,
It worked with the Source button.
Thank You very much, I think this post will be helpfull not only for me
It worked with the Source button.
Thank You very much, I think this post will be helpfull not only for me
- 21 Jul 2021, 15:01
- Forum: Help
- Topic: OTRS logo in signature
- Replies: 2
- Views: 835
OTRS logo in signature
Hi, I'm trying to put a logo in signature, i tried everything i found on internet even on this forum but it doesn't work. I have this on the list: "edit: otrs/var/httpd/htdocs/js/Core.UI.RichTextEditor.js Find: extraAllowedContent add img in the list." Of course I do it with html <img src=...