Znuny Open Source Ticketsystem

Roy, what is the add-on called? I don't see it listed: https://www.znuny.com/en/add-ons/price:support JP Hi Roy, see my reply to Owi above. John, What exactly do you mean by "see other customers"? Other customers' tickets or are they able to see the customer when selecting a customer user?...

Hi Roy, see my reply to Owi above. We have instances where we have agents dedicated to a certain queue and they can still see other customers. John, What exactly do you mean by "see other customers"? Other customers' tickets or are they able to see the customer when selecting a customer us...

Mine is a bit simpler but the same in needs. I am the owner of the ZNUNY deployment. I have customers A,B,C & D. I need to create an agent that works for company A so they can work tickets within their company. But, I only want them to see users within company A. As it stands now, they can click...

In the same manner that you map agents to only see certain queues, I'd love to see the ability to map agents to see only certain customers.

We have instances where we have agents dedicated to a certain queue and they can still see other customers.

Any chance this is coming in the future?

Thanks!