Znuny Open Source Ticketsystem

Hi Hans, No, I didn't. It isn't supported and I didn't try to cut corners. I installed a new Rocky Linux server, installed Znuny 6.5.2, backed up the configuration and the database from the old server and restored it on the new server. Then upgraded it to 7.0 (direct upgrade from 6.5 isn't supported...

Hello community, My old OTRS 6.5.2 system on CentOS 7 used to add inbound emails with the text Ticket#1234 to the ticket identified in the subject. I migrated to Znuny 7.1 on a new Rocky Linux 9.5 server. Now when a follow-up email is received with the ticket number in the subject, a new ticket is c...

Hello, I just finished upgrading from Znuny 6.5.2 to 7.1.7. In my old system PostmasterFollowUpState was set to "open" and it worked well: when a follow-up email was received on a closed ticket, Znuny re-opened it. One can argue that re-opening a ticket on a follow-up email is counter-prod...

Hello,

Is there a mobile application for iOS/Android that can be used with znuny 7.1 for agents on the move/

Thank you.

Hello Community, I managed to finally migrate my znuny 6.5.2 on CentOS 7 (upgraded from legacy OTRS) to 7.0 to 7.1.19 on Rocky Linux 9, and in the process transitioning from the otrs user to znuny at the same time. It took me two working days of trial and error, having to navigate the wide gaps in t...

Found a root@localhost at Daemon::SchedulerTaskWorker::NotificationRecipientEmail. Updated it to something sensible taht works with M365. Now I just have to somehow cancel the emails to root@localhost - any pointers are welcome, to get rid of those 1460 messages... ...and wait to see if the address ...

Hi, I am noticing lots of emails in the Processing queue (Communication Log -> Open Communications) , as well as in the Failed queue. There are 1460 messages in the Processing queue. When clicking on any of the messages, I get something similar to this: Send Queue.png Clearly M365 won't allow sendin...

Thanks Roy. Did that and got the logon screen display correctly. However once logged on, I am getting an internal server error:

I noticed a double-slash in the Apache ssl_error.log, not sure of its significance:

Hi Roy,

Excerpt from the /etc/httpd/conf.d/zzz_otrs.conf file:


The 404 errors in the log:


Thanks,
Zoltan

Hi Roy, see attached.

Thank Roy, they were already set to these values.

OK, restored the before-the-upgrade version from backup and tried a couple more things. Wherever I saw <HOME_DIR> I substituted it with /opt/otrs. However some of the commands have /opt/znuny hardcoded, such as: for f in $(find -L /opt/znuny -maxdepth 1 -type f -name .\* -not -name \*.dist); do cp -...

OK, restored the before-the-upgrade version from backup and tried a couple more things. Wherever I saw <HOME_DIR> I substituted it with /opt/otrs. However some of the commands have /opt/znuny hardcoded, such as: for f in $(find -L /opt/znuny -maxdepth 1 -type f -name .\* -not -name \*.dist); do cp -...

Thanks Roy for bringing it out. Yes, I saw that. However... "If you decide to change,..." - I decided NOT to, so I kept my old path (/opt/otrs) and old user (otrs). According to the IMPORTANT section, I only need to reconfigure the path and user if I choose to go with the new user and new ...

Oops... The interface isn't loading correctly, and even though I use the latest Edge and Chrome versions, it tells me that my browser is too old.

Back to the drawing board.

Hi Community, Just upgraded Znuny 6.5.0 to 7.0.7 and freaked out when Apache refused to start after the upgrade. As it turns out, I had to update the "scripts/apache2-perl-startup.pl" script as follows: Pre-upgrade (v6.5.0) content: use lib "/opt/otrs/"; use lib "/opt/otrs/K...

Hi Roy, Thank you for the quick reply, that was the issue indeed. Three problems though: 1. It is a nicely written blog, however it is incomplete without the detail you've just given me. From what I can see there are lots of admins on this forum frustrated by OAuth2 problems. It only takes one addit...

Hi, This topic has been touched lots of times, but it still lacks a clear list of requirements. Followed https://www.znuny.org/en/blog/modern-authentication-with-microsoft to the letter, read other posts in this forum and tried their suggested solutions. yet I am still unable to fetch email. The log...

Correct, but that was OTRS from which I migrated to Znuny.

The question remains: how can I upgrade to the latest version if the RPM-based installation doesn't detect it?

Thanks.

Hi Roy,
spits out help, I take the command syntax isn't accepted.

Doing an returns nothing.

Thanks,
Zoltan

Hi, I migrated our OTRS Community to Znuny 6.2 when OTRS stopped offering its free version. Now I want to bring Znuny up to the latest version. As I understand from the documentation, skipping versions is not supported, therefore I have to upgrade it to 6.3 first. Attempted the upgrade as detailed a...

Hello,

Does it work on Znuny 6.2.2? If not, what alternative exists for Znuny 6.2.2?

Thanks,
Zoltan