Znuny Open Source Ticketsystem

For now we've just used "dnf versionlock" to lock the perl-DBD-MySQL package so that it won't be updated going forward.

If you're running MariaDB instead of MySQL, RH/Rocky 9.7 rpms of perl-DBD-MySQL are now attempting to install mysql dependencies that fail. There is a perl-DBD-MariaDB alternative that allows the server to be patched, but that breaks Znuny as it's specifically looking for the perl-DBD-MySQL module. ...

I've checked the documentation for Znuny 7.x and can't see any mention of which version of RedHat or Rocky Linux the current RPMs in the 7 folder are supported on. With RH7 reaching EOL in June 2024 it'd be nice to see our option for migrating to a newer OS, ideally Rocky Linux 9. It would probably ...

Hi all, Having now successfully upgraded from 6.5.x to 7.0.x have just realised there are very few of the "standard" add-on packages available (https://doc.znuny.org/znuny/developer/extending/how-to-publish-extensions.html), are they still awaiting porting to the new version? Or have they ...

Eureka! Had to manually copy the old ITSM folder from under the old otrs install to the new znuny/Kernel/... locations to complete the script running Then had to use the Console.pl command to remove all unavailable packages as well as fix all of the following which seems to be missed during the upgr...

Hi,

Thanks for the quick response. DateChecksum.pm exists under Kernel/System/ITSMChange/Number/

We'll have a go at changing the config param to one of the other options when we can next schedule a platform maintenance window.

Mark.

Hi, We're trying to migrate from Znuny 6.5.2 to 7.0.5 using the rpm on CentOS7. The first steps go fine, RPM upgrades, checkModules only has an issue with PDF::API2 which isn't a problem for us. We su to the new znuny user and update Config.pm with the old otrs DB name/user/password so it can connec...

Just to update on this, we did manage to resolve this and upgraded to upgrade to 6.5.2. We removed the timeaccounting package beforehand and the upgrade worked.

Mark.

Hi all, Have just had an abortive attempt at upgrading 6.4.5 to 6.5.1. After a good few hours trying to sort out cpan installing modules locally to the user rather than shared (centOS 7) (hint - move everything from your local lib folder to /usr/share/perl5 and comment out all the extra rubbish that...

Anyone have any thoughts? Or have acknowledgements to Nagios Core working?

Thanks,
Mark.

Forgot to say we're running Znuny 6.4.2 with ITSM and SystemMonitoring 6.4.2 PostMaster::PreFilterModule###1-SystemMonitoring are all defaults. Host and Service RegExs below: \s*Host:\s+(.*)\s* \s*Service:\s+(.*)\s* Running Nagios Core 4.4.8 with the below config for the notification commands in com...

***** Nagios *****

Notification Type: PROBLEM

Service: MGMT
Host: testserver
Host Alias: Dev C7 Test Server
Address: 111.222.333.444
State: CRITICAL

Date/Time: Fri Oct 28 17:10:41 BST 2022

Additional Info:

connect to address 111.222.333.444 and port 80: Connection refused

Hi,

We're hitting the same issue could you share what you did to fix the RegEx?

Thanks,
Mark.

Hi all, We've been using Znuny (previously OTRS CE) with Nagios Core for years and have been successfully opening and closing tickets as the states in Nagios change. We've just realised that you can acknowledge and mute the alerts from Nagios when you lock a ticket in Znuny and we've been trying to ...

Superb, now all working.

CentOS was OK - just the CPANUpdate step I was missing. Once that was run package manager could connect fine.

Thanks for the quick response,
Mark.

Running Znuny 6.0.37 on fully patches CentOS7, we think the letsencrypt root ca change that happened last week has broken access to the rss feed and repositories hosted at znuny. -- RSS feed -- Can't connect to https://www.znuny.org/public/rss/en/rss.xml! -- Log shows various 550 errors trying to ge...