Znuny and ((OTRS)) Community Edition

rani+bandaru

Hello Friends We are using OTRS2.4.9 and webmail 0.13.2 intergrated with it. I can see the Inbox . But i cannot see the sentmails or sentmail folder as i can see inbox. what i have to do for this . Anymodule should be added or any code changes to be done ??? Thanks and Regards, Rani

rani+bandaru

Hi friends
we r using ORTS 2.4.9 .In Webmail we can see the Received mails in Inbox but where we can see the composed mails by us.
i.e., sent mails .How to enable this feature. ????

Regards,
rani

rani+bandaru

Hello Friends, We use OTRS 2.4.9 with ITSM 2.0.2 . When i created a change with login rani. So rani is change builder for change and save it as template T1 . Now i logged in with another account pavan . pavan used a template T1 and did some changes in description and Justification of that change. So...

rani+bandaru

Hello Friends We are using OTRS 2.4.9 + ITSM 2.0.2 windows version . While i am attaching a .doc file any where in the application like FAQ attachments,ITSM change attachment it is attached normally BUT when i want to open the same file by double clicking it then asking for FileConversion and file i...

rani+bandaru

Hello Friends We are using OTRS( windows version) 2.4.9 + ITSM 2.0.2 with IIS server . While i am attaching a .doc file any where in the application like FAQ attachments,ITSM change attachment it is attached normally BUT when i want to open the same file by double clicking it then asking for FileCon...

rani+bandaru

Hello
Friends,

Can any one guide in finding the AccessControl List (ACL) of OTRS 2.4.9 + ITSM 2.0.1 ??.

Thanks and Regards,
Rani

rani+bandaru

Hello
Friends,

We are using OTRS 2.4.9 +ITSM 2.0.2. I created a change and added a workorder to it . I can not see the WorkOrdergraph i.e horizontal barlines are invisible . How can i rectify this problem.

rani+bandaru

Hello Friends I use 2.4.9 version of OTRS and ITSM 2.0.2 . In import /export i am able to import the CI 'S and export CI'S as CSV,I exported a CI as CSV and edited some coloumns and i imported it again . New CI's are been created. I want only some columns which i edited are to be updated with same C...

rani+bandaru

Hello Freinds I have created a new configitem develop through configitem link . When i am creating a class with that name in [ General Catalog Management ] in that ITSM::ConfigItem::Class i have added develop i have selected itsm-configitem and submitted then No ITEMid error is coming. How to solve ...

rani+bandaru

Hello
Friends

I found the solution myself.
Solution :We have to give permissions to each Event at Notification(ITSM changement) by selecting the Recipients , to make them visible .

Bye
Rani

rani+bandaru

Hello In OTRS 2.4.9 i have installed ITSM 2.0.2 successfully. It is working fine.I have logged in as admin I have added a change through New icon it is also done successfully.Then it is assigned to a user1 as Work Order . Then i have a logged from a user1 account and approved the work Order. The pro...

rani+bandaru

Hello
Friends

I want to add google map to my version OTRS 2.4.9 can i do it?? Is it possible??

Thanks in advance
Rani B

rani+bandaru

Thanks for reply and guiding me for the apt forum place also chrythias

rani+bandaru

Hello Friends How to comment or change or remove the line OTRS 2.4.9 ? from the user and also from the customer?? Is it possible or not. Please some one guide me in this concern... Thanks in advance Rani Mod comment: Please post questions in the Help forum. Howtos are only for people providing instr...

rani+bandaru

Software error:

ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.pl !!!

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

How to resolve this error??Any help

rani+bandaru

Hi friends,

How can we comment/remove the line OTRS Appliance - Powered by TurnKey Linux in 2.2.7 . Is it possible or not ? If yes how can we do this?
Please give the suggestion for me in this corcern?

Thanks in advance,
Rani B

rani+bandaru

Thanks jojo

Rani

rani+bandaru

Hello Freinds I have installed OTRS 3.0.2 .Where i can find suitable ITSM package for OTRS 3.0.2. I tried to install ITSM packages 2.1.1 which i have installled with OTRS 2.4.7. It is throwinginstallation error.Please guide me in this concern. Thanks in advance Rani

rani+bandaru

i have done according with the instructions only but i am not able to see the FAQ module. Can any one suggest the reason ?
Thanks in advance

rani+bandaru

Hello
All
Our company is using OTRS 2.4.7.I want to add google map to it .Can i do this .Is there any module or package for it.
Is is possible.Please guide me in this concern

Thanks in Advance,
Rani

rani+bandaru

Hi From OTRS 2.2.7 i took backup of the database and uploaded it into OTRS 2.4.7 . When i did this FAQ Area became invisible. I have uninstalled FAQ 1.6.5 package from Package Manager and reinstalled it .But i am unable to see this .What is the problem ? Shall any one can suggest solution about this...

rani+bandaru

Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) Error: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' ([..] Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct 7 13:37:09 2...

rani+bandaru

Hi
All
I want to add my company logo at Agent Login as well as CustomerLogin . How to do this. In which files i have to make changes.

Regards,
Rani

rani+bandaru

Thanks
Daniel

rani+bandaru

Hi
All
When i logout as agent or customer i will get a line Logout successful. Thank you for using OTRS! I want to change this line .Can one guide in which page i can find this .

Thanks in advance
Rani

rani+bandaru

Hi
All
I want number of tickets which are in the state of open and new and they should be older than one week.
I prepared stat but it is showing wrong results.
Can any one guide me in this concern
Thanks In Advance
Rani

rani+bandaru

Hi All In Customers, when i a create a ticket for a particular queue. The owner of the queue when the state is new it is admin but when the ticket is closed then the owner of the queue had been seen. i want to display the queue owner name instead of admin .How can it be done?Please guide me? Ticket#...

rani+bandaru

Hello I want to remove the link OTRS Appliance - Powered by TurnKey Linux from my admin interface as well as customerinterface and want to keep our own link. How can do it. From which way i can do that. I am not able to find the apt .dtl for this change . Please can any one help me. Thanks in advanc...

rani+bandaru

Hi

I want create a queue which is to be invisible to customers.How can i make such a queue. Please some one guide me.It is very urgent and important for me.

Thanks in advance
rani

rani+bandaru

Hi After activating customer ids in customer a new problem is araised. Now i can add only upto 20 ids in the text box 15;12;3;4;5;6;7;8;9;1;4;56;;6;10;----------so on upto 20 ids only. After 20 ids it is not taking any input from So, i changed the datatype varchar width to 500 from 250 . No change. ...

rani+bandaru

Hai How can i make subqueues invisible to customers?Only the main queue should be visible to customer? Where i have to do the changes ? Please someone guide me about this problem of mine. Eg: Main queue: ITSupport Subqueues: Antivirus installation Backup Application Change For customers IT Support s...

rani+bandaru

To
crythias and jojo

Thanks for your valuable guidance.I had done the changes and it is reflecting properly.

Regards
rani b

rani+bandaru

Hi When a customer(grouphead) clicks on Company Tickets Icon.All the customers tickets which come under this customer(grouphead) will be displayed. Here ---------- ----------------/otrs/customer.pl?Action=CustomerTicketOverView&Type=CompanyTickets is the URL seen in the browser. Ticket# Age Subj...

rani+bandaru

Hi Some agents are closing the tickets without resolving it.So ,i want to add a addtitional srate to the agent interface like resoloved. If customer see and approves the ticket then it should be closed by the agent .Can i do it?How where i have to do the changes in SYS config or in Coding or In data...

rani+bandaru

Hi When an agent is closing the ticket by clicking on close . The customer is getting notified only the state of the ticket. Whatever is written in the text it is not viewable to customer. I set notifications for state change of the ticket. What are changes to be done so as to make the text visible ...

rani+bandaru

Hi I have activated mycomapany tickets in for customers. Here how can i add a field showing the customer name(who have raised the ticket) before the ticket number. Where i have to add a field in config.pm or thru sysconfig which way or any code changes to be done .Plz someone help me. regards, rani ...

rani+bandaru

Hi I am working as Dev in a QLogy. I implemented OTRS in our organisation. I read documentation.It is working fine. I added a customer_ids field to customer_user table from backend as following steps: mysql> use otrs; Database changed mysql> ALTER TABLE customer_user ADD customer_ids VARCHAR (250); ...

Znuny and ((OTRS)) Community Edition

Search found 37 matches

How to add sentfolder in webmail???

Where we can see the mails sent thru webmail (sentmail)

Displaying the change builder's name accoriding to the chan

.Doc file are opened in an ASCII format .How to solve ???

All files are opened in an ASCII format .How to solve ???

How to find Access Control List of OTRS 2.4.9+ITSM 2.0.1

WorkOdergraph is not visible for a workorder

can we edit the existing CI with the import /export feature?

Error:No Itemid is persisting

Re: Approval is not changing its number????

Approval is not changing its number????

I have installed OTRS 2.4.9 i want to add google map

Re: How to comment or change or remove the line OTRS 2.4.9

How to comment or change or remove the line OTRS 2.4.9

ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bi

Comment/remove the line OTRS Appliance -Powered by TurnK

Re: Is ITSM package available for otrs 3.0.2

Is ITSM package available for otrs 3.0.2

Re: Some modules became invisible when database is uplaoded

can i add google map to OTRS 2.4.7?

Some modules became invisible when database is uplaoded

Can't connect to local MySQL server through socket '/var/lib

How to add logo in customer and agent login page

Re: Logout successful. Thank you for using OTRS!

Logout successful. Thank you for using OTRS!

Older than one week tickets

In Customers how to get queue owner name instead of admin

How to remove this URL from the admin and customer interface

can i make a queue which is invisible to customers

Unable to add more customerids in the textbox

How to make subqueues invisible to customer?

Re: Customergrouphead should see the customername

Customergrouphead should see the customername

how add a state to the current states

Customer is not getting text from agent

How to add a field in mycompany tickets of customer

Unable to see customerids field in customerusers table