Znuny Open Source Ticketsystem

Hi, I updated from 6.4.2 to 6.4.3 on a Ubuntu system. I followed these instructions: https://doc.znuny.org/manual/releases/installupdate/update/update-6.4.html Do I also need to do the "Execute the migration script" and update the installed packages? Or is that only needed between major re...

Thanks! There was indeed one ticket with a user id 18. I changed the owner to me and I don't have this problem anymore thank you!

He thanks!! There where some ITSM templates on the second report page!! I have removed them and since didn't get a error from any cronjob. I do however still get that No UserLogin found... Its every day at 03:01 at night that I get this error in my mailbox. What can it be that triggers this? When I ...

I don't see anything with the name "ITSM"

But I also don't have any packages installed.

How is this process triggered each day? And how to remove it?

See attached screenshots

Hello, I recently upgrade from OTRS 5.0.11 to Znuny 6.4.2 and all is working great. I do however get a couple of e-mails at the exact same time every day displaying the following problem Subject: OTRS Scheduler Daemon Cron: GenerateDashboardStats ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::...

Hello, I'm migrating from OTRS 5.0.11 to Znuny 6.3 All went well but the old tickets that have been migrated have HTML tags. In the old OTRS 5.0.11 version that I have the tickets are formatted using these tags. In the new Znuny 6.3 install the HTML tags are used and tickets / body are shown as norm...

Seems I do have a reason to upgrade to 6.3 as I'm using Office 365 and need to start using OAuth 2.0 as Basic Auth will be deprecated in the future

Great! Thanks for the link to the manual that describes the update from 5 to 6.0! I got it now working on 6.0.40 on a test install all is looking good.

Do you recommend in updating to 6.3? I don't think I need any of the new features.

Hello, I'm currently using an old version of OTRS (5.0.11) that is running on a Ubuntu server. I want to migrate this to a new server (also running Ubuntu) with Znuny. Last day I have been trying to do a basic install and I got a couple of questions. 1. I see there is no package provided for Debian/...