Znuny Open Source Ticketsystem

*sigh* - didn't check the IMAP4 service on the mail server. Since Exchange was still functioning I didn't think to check the mail server itself.
All is well.
thanks

This is really strange - OTRS has been working fine and then it stopped fetching emails earlier today for no apparent reason. When I tried to manually run the Postmaster, I received these errors otrs.log: [Mon Nov 7 17:57:32 2011][Error][Kernel::System::MailAccount::IMAP::_Fetch][127] IMAP: Can't co...

Resolved: not an OTRS error Turns out that our email admin applied a new schema to the mail server which added a new Primary email address to every account (for instance, the trouble email address was firstname@domain.com - the new schema applied a new primary of f.lastname@domain.com) So - of cours...

Having a weird issue. Have been on OTRS for several years now and have never experienced this. I have around 15 Postmaster Filters that redirect inbound email using the To: address to send to the appropriate queues. Every filter is functioning fine except for one and I don't understand why. The inbo...

that was it - not sure why that wasn't installed by default but once I correctly got Net:SSLeay installed I was able to install IO:Socket:SSL.pm
Still had a couple of Exchange items to clean up but that is done and now I'm sending SMTPTLS through OTRS and Exchange.

Thank you!

OTRS 3.0.9 is running on: Windows 2008 MSSQL 2008 IIS 7 I really need to get SMTPTLS working - I've got a functional workaround for now by using the local SMTP service in IIS but I would rather outbound emails be routed through Exchange 2007, for which I need SMTPTLS. After fighting with Perl and CP...

In my limited understanding, you would have to first assign the ticket to an agent when it arrives for your idea to work because tickets aren't assigned to agents by default, they just arrive in the queue(s). Now, regarding that (this also addresses your last statement) - that wouldn't need to be a ...

You all have probably resolved your troubles by now bu I just upgraded my Windows installation from 3.0.7 and 3.0.9 and found the same problem. Seems like the the crontab file in the CRONw folder does not have any preset configuration. So, while your CRON service may be running, there is no schedule...

Not sure of your build - I run OTRS in a Windoze / SQL / IIS environment so my answer will obviously be geared towards that side of things, but it sounds like CRON isn't running / working since you are able to manually fetch emails just fine. If it were on Windows, I'd check to make sure that the CR...

Okay - I seemed to have resolved the errors listed above. For some reason, the comments column was not created in the notification_events table and even though in the Admin interface I could see an AgentNotification::NewTicket option and edit it, when I looked at the database there was no record in ...

I'm not receiving new ticket notifications. I see the following error in the var/otrs.log file: [Thu Jul 7 10:38:07 2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find notification for Agent::NewTicket and en! [Thu Jul 7 10:38:07 2011][Error][Kernel::System::HTMLUtils::Docume...

What is your email system? Are you trying to use Exchange? If so, you may be running into security issues with Exchange that would require you to use the SMTPTLS option in Core:Sendmail

Yep - received errors during the attempted make / compile
Tried with both Perl and StrawberryPerl to no avail

I ended up just setting up basic SMTP server and routing OTRS emails through that instead of Exchange. Not the perfect solution but at least I'm up and running now.

Hello all - attempting to get 3.0.7 (have seen there are some errors with 3.0.8 in Windows) working and everything is fine except I'm not able to send email from OTRS. OTRS is running on: Windows 2008 MSSQL 2008 IIS 7 Trying to send to Exchange 2007 I have configured Framework:Core:Sendmail to use S...