Znuny Open Source Ticketsystem

Hi, I'm trying to run the otrs.PostMasterMailbox.pl file in the command line (perl otrs.PostMasterMailbox.pl) and it's throwing the following errors: Traceback (2916): Module: Kernel::System::MailAccount::IMAP::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAP::Fetch (v1.12) Line: 7...

Hi,
I followed the instructions to create a new ticket state. It can be displayed by a query to the DB, but when I'm trying to add/modify a ticket state it's not dispalyed in the "* State type:" drop-down list.
Where do I have to configure to make it "visible"?
Thanks in advance.

Hola Guille, Como estas? Tambien soy nuevo en OTRS y supongo que tu problema se resuelve configurando Frontend::Customer::Ticket::ViewNew (algunas opciones solamente) Pero casi estoy seguro que el textarea se habilita desde un archivo en el servidor que llama "CustomerTicketMessage.dtl" y ...

Hi,
I'm working with postfix and I now have it working perfectly. I tested it creating 2 accounts and they can send mails to each other. But, what I need is to OTRS "reads" those e-mails and create a ticket for each one. Everything is runing in a local server. Thanks in advance.
SebastianL.

Hi,
Maybe you can do it with the parameters of the GenericAgent. There's an option to filter the tickets in PENDING TIMES and ESCALATION TIMES.

Hello. I see You subject http://forums.otrs.org/viewtopic.php?f=53&t=5056 And i have question: How are You doing this by GenericAgent ? For eample: 1. You have expired ticket (by SLA time resolve = -13 min) 2. You created new state: "Expired" and new state type "Expired" 3. ...

Hi T.,
Thanks for the information. I'll be waiting for news about this feature in OTRS. Thanks again.
Regards,
Sebastian.

Hi All,
I wonder how to put a google maps plug-in in my initial dashboard. I know it's one of the new management features and I would like to learn how to use it.
Thanks in advance.

All,
Thank you so much. I've already solved with GenericAgent.
Best regards.

Hi all,
my name is Sebastian. I wonder if it's possible to OTRS send me a notification to my e-mail with a reminder of a ticket that has been created and has X minutes without being supported.
Thanks in advance and regards,
sebastian.