Znuny Open Source Ticketsystem

Hi,

Is there a way I can enforce account lockout in OTRS 2.4.9 ?

Accounts should be disabled after multiple failed login attempts .


Regards
Mridhul

I did this,

• Taken a backup of the current otrs setup using the backup.pl script

• Using rpm -U upgraded the otrs version 2.4.9

• used the restore.pl file to restore the configurations and db

And restarted OTRS

Hi

Can anyone help me to find out how i can change the position of my signature ?

I would like to place the signature before the customer email tag.

Regards,
Mridhul

HI,

I'm trying to configure an email Alert when the tickets are escalated. I've defined the parameters in the queue definition but how to email alerts when the tickets are escalated ?

Thank you,
Mridhul

Excellent !!!!!!!!!


IT WORKED

THANK YOU crythias

OS : CentOS release 5.2

OTRS version : 2.4.5

It is not a bug from the browser


I tried the same in different browsers but the issue is persisting

Hi I'm trying to add a feedback URL along with the ticket closed notification event The feedback URL is http://myfeedback.com/survey.php?sid=5C3C32&uid=4342342423 But when i add it in the notification template the URL breaks =========== Hi <OTRS_CUSTOMER_REALNAME>, Status of your ticket number <...