Znuny and ((OTRS)) Community Edition

Hello, I understand. Thank you

Thank you for your response. In our case, the customer accesses OTRS via the customer interface. He does not work with emails, he only receives notifications via email. Is there any setting in OTRS6 so that, for example, every user who responded in a given ticket via the customer interface receives ...

Hello, is there an option in OTRS for a customer to follow up (receive notification emails about new notes) on a ticket they did not create? Thank you.