Znuny Open Source Ticketsystem

beingbaban

Can you please provide more details.
by Email communication services due you mean basic auth or Oauth2.0?

beingbaban

Hello
Are yo able to access znuny via IP address?
What just opening the IP shows?

beingbaban

Can you check load on znuny server. may be clearing and rebuilding cache can help.

beingbaban

no, I mean with command we altered DB
but do we also need to change that setting in config file as shown in screenshot

beingbaban

Hi, This is not a dynamic field object (=please fix the subject). It is a dynamic statistic. You can solve this by updating GeneralCatalog, ITSMCore and ITSMServiceLevelManagement. And I strongly recommends doing this via command line: bin/otrs.Console.pl Admin::Package::Upgrade https://download.zn...

beingbaban

We got the following error in going from znuny 6.1.2 to 6.2.2 instead of as documented that is 6.2 to 6.3. When we ran reinstall all cmd, we got version mismatch error that is package of 6.2 cant be installed on 6.1 etc. when we ran we got Can't locate Kernel/System/Stats/Dynamic/ITSMTicketFirstLeve...

beingbaban

so, i also changed config file and this is the error which i got after restarting mariadb

journalctl -xeu mariadb.service

[ERROR] COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4'

beingbaban

Hi Roy,

After altering database it worked for us but do we also need to change character set in mariadb config file because by alter cmd we only modify db.
Pls refer screencap.

ALTER DATABASE znuny CHARACTER SET utf8 COLLATE utf8_general_ci;

beingbaban

Hi Johannes,

After altering database it worked for us but do we also need to change character set in mariadb config file

Pls refer screencap.

beingbaban

Znuny team, if we upgrade from znuny 6.1 to 6.2, do we need to also copy ticketcounter.log file manually or it is automatically copied by migration script? I know it is integrated and no longer a "file". But where we can see that count. Also, if we still copy ticket counter, will it overwr...

beingbaban

Hi Johannes,

This solution worked for us.
viewtopic.php?t=43471

We renamed the table. hope that doesnt breaks other things.

beingbaban

We removed itsm at version 6.0 and upgraded all way to 6.5.
And now we tried to add repo for package6x, bundle6x, and also for latest repo but still its not loading.
Can someone suggest some solution apart from installing package manually via opm file.

beingbaban

I'm trying to configure oauth on znuny 6.4 but facing the issue as attached screenshot. httptype is https. fqdn is correction and endpoint has also been added. on a similar znuny instance, if I add its endpoint and refresh the token, it refreshes just fine.

beingbaban

one more question about itsm bundle and other itsm individual packages like generalcatalog, importexport, itsmcore. If we dont use that are those still required for working of otrs? I', upgrading on test instance and have removed those packages. Also, see the attached screenshot. After upgrade this ...

beingbaban

Znuny team, if we upgrade from znuny 6.1 to 6.2, do we need to also copy ticketcounter.log file manually or it is automatically copied by migration script?

beingbaban

Can someone suggest as I think others should also be managing multi domain emails thru their otrs systems.
How you guys manage smtp in otrs 6 for sending mails.

beingbaban

HI All,

Is there any way to send mail from multiple email addresses within znuny/otrs 6 lts using oauth instead of standard method i.e. password.

beingbaban

HI Johannes, Thanks for the suggestion, we have implemented oauth and are able to fetch tickets. But since we have multiple support emails/domains so we are using Multismtp plugin. Our znuny/otrs version is 6 lts. We dont see any option to use oauth for sending. Can you suggest how it can be achieve...

beingbaban

HI Johannes,

Can you please review and suggest.

beingbaban

This is what their update says Starting March 14, 2025, Google Workspace accounts will only allow access to apps using OAuth. Password-based access (with the exception of App Passwords) will no longer be supported. POP and IMAP are NOT going away and can still be enabled with apps that connect using...

beingbaban

can we use app password instead of google oauth in znuny/otrs as rules are changing starting march 14, 2025.
Though they have mentioned with exception of app password, but what you guys recommend?

beingbaban

Hi All,

Is there any way with which we can download all attachments of all the tickets within a particular queue to some folder that we can download later.
And also any way with which we can automatically fetch tickets with attachment and save all attachments to some folder.

Thanks in advance.

beingbaban

We were setting for mysqld.
Further did RnD and we further set it for mysqldump specifically and it solved the issue.
Just checked your response here and you also suggested the same.
Thank you so much.

beingbaban

joserribeiro26 wrote: ↑23 Jul 2024, 20:09 adjust the max_allowed_packet parameter

Thank you for getting back. It's already set to 1024M

beingbaban

Hey guys migrated from 5 to 6 and now getting following error on doing backup.
What can be the issue. before it was working fine.

mysqldump: Error 2013: Lost connection to server during query when dumping table `package_repository` at row: 1

beingbaban

The version of the package does not have to be equal to the product version. Did you rebuild the configuration? Open the dynamic field screen in the admin area and check if you get new error log entries. OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentiona...

beingbaban

The version of the package does not have to be equal to the product version. Did you rebuild the configuration? Open the dynamic field screen in the admin area and check if you get new error log entries. OTRS 6 ends with version 6.0.30. The old Znuny 6 LTS ends with 6.0.48. You probably (intentiona...

beingbaban

Check if you updated all packages and remove orphaned configuration with a rebuild (bin/otrs.Console.pl Maint::Config::Rebuild --cleanup). Thank you for getting back. I checked, my otrs version is 6.0.40 while when I upgraded from otrs 5 to otrs6, following is the version of addon: Screenshot_280.p...

beingbaban

We upgraded from otrs 5 to otrs 6, though the instance is working fine. on checking syslog, its generating following error. Can someone suggest in this case what can be the issue. Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager-10[928822]: [Error][Kernel::System::Objec...

beingbaban

Hey guys, what can be the reason for following warning.
Going from otrs 5.0.18 to 6

beingbaban

haha, thanks Roy.

beingbaban

any update?

beingbaban

For older version of otrs, we generally run below command to set user and group to www-data /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=www-data --web-group=www-data But shouldnt it be user as otrs and group as www-data? I tried to have both scenarios and otrs is working but just wanted to have...

beingbaban

any update guys?

beingbaban

Is anyone using MultiSMTP with Znuny 6.5 LTS. Because the latest znuny framework it support is 6.4.

beingbaban

owner should be otrs and group should be www-data?

previously I think this command set it as www-data for both owner and group.

"/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=www-data --web-group=www-data"

kindly advise.

beingbaban

We upgraded from OTRS 5.0.18 to 6.0.40.
Is it possible to upgrade to znuny 6.0.48 which is LTS. Does that mean we need to run same migration script as that of upgrade6 that we ran previously?

beingbaban

Hello everyone, we upgraded otrs from 5.0.18 to 6.0.40 and now getting following error. Can someone suggest some solution. There was an error executing Execute() in Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate: ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-xx P...

beingbaban

reneeb wrote: ↑24 Mar 2023, 12:39 I'll have a look at it next week.

Hi reneeb,

Just was wondering if you got time to check and if MultiSMTP supports latest version of Znuny 6.5 LTS

beingbaban

Migrated znuny from 6.2.2 to 6.3.1 And then ran upgradeall comand and got the following error attached at the end. So, I reran the migration script following by upgradeall, no error second time. Please advise if there is anything to worry about. ERROR: # create the package name my $CodeModule = 'var...

beingbaban

I only used with one smtp after modifying file.
Didnt tried multiple smtp yet

beingbaban

Nope, but error didnt came after triggering once.
Apart from this error email, are you facing any functional issue.
Can you pls tell?

beingbaban

i'm on ubuntu doing via source

beingbaban

Thank you for getting back, Shawn.
Surely, goal is 6.5 LTS only.
Also, does upgrading from cli using cmd is any different from upgrading from webgui after migration?

beingbaban

So we were trying to upgrade from otrs6ce to znuny6.1. We have added repos prior to migration for bundle6x and packages6x but its giving us error after migration. Migration completes successfully but when we run UpgradeAll, it is not successful and frontend stops to load. If we dont run upgradeAll a...

beingbaban

hallo can you help me please with manual or steps how to migrate from otrs community edition o Znuny ? i am using VM , i already created the new VM with Znuny. the new Znuny is working fine. now i want t migrate from the old otrs to the new Znuny ? unfortunately i didnt find any manul to help me ? ...

beingbaban

reneeb wrote: ↑24 Mar 2023, 12:39 I'll have a look at it next week.

Hi reneeb,

Just was wondering if you got time to look into it.

beingbaban

Thanks reneeb for having a look.
So, i edited opm file of addon and added 6.5 in support frameworks and it started to work.
Not sure if it is advised to do so.
Whats your thought on this?

beingbaban

Yes, its optional but was wondering if how it started giving warning all of sudden. Anyways.

Can you please review my other query if you got time.

beingbaban

Hi Roy, Thank you for getting back. I upgraded from otrs6 to Znuny6.5 in incremental updates. Just after 6.1, since 6.2 I had to run this command at each framework upgrade as I got cpan issue that disappeared after running upgrade cmd: bin/otrs.Console.pl Admin::Package::UpgradeAll though for frame...

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