Znuny Open Source Ticketsystem

Thank you for your reply. The fastest solution for our case is therefore to create another GA, which is a clone of the GA for monday-friday. We will have two GA for monday-friday then: one for the CEST period, and the second for the CET period. The downside of this is that they have to be set valid ...

Hi, I have a Znuny application with two generic agents that are configured to run in non-working days and hours. The problem is that they executes 2 hours after the expected time frames. Non-working time frames are 1. first Generic Agent: Mon Tue Wed Thu Fri: all hours except 09:00-12:59 and 14:00-1...

Thank you skullz, I managed to fix invalid setting values by issuing:

Can you check value of Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketStateDefault I changed in file ./Config/Files/ZZZAAuto.pm the following line $Self->{'Ticket::Frontend::AgentTicketNoteToLinkedTicket'}->{'LinkedTicketStateDefault'} = 'open'; from 'open' to 'Aperto'; (our language...

Hi, I have an issue when upgrading from 6.4.5 to 6.5.1. My issue seems similar to https://community.znuny.org/viewtopic.php?f=62&t=43558 although I don't think it is related to addons or packages. The only package that I have installed is SystemMonitoring (currently version 6.4.3). I have succes...

I confirm that I have restored HTML content and attachments for more than 40k tickets by renaming all - "file-1-1.*" -> "file-1.*" and - "file-2-1.*" -> "file-2.*" files under the article/ folder I'm hoping that someone who has the same problem might find this...

Thank you very much Roy for your reply! After a quick test if seems that the issues are solved by renaming all file2-1* entries like this: sudo -u otrs mv file-2-1 file-2 sudo -u otrs mv file-2-1.content_type file-2.content_type sudo -u otrs mv file-2-1.disposition file-2.disposition I will set up m...

We have an installation of znuny 6.0.39 with 192k articles. Recently we switched storage from DB to FS for our articles whose tickets closed by the end of 2022. So all articles whose tickets closed after 2022-12-31 (and all opened tickets) are still on DB. Our config is like this: Ticket::Article::B...

Thanks again. Based on what you tell me then I understand that, when clicking on article zoom view, many (small) files (maybe in /opt/otrs/var/..cache..?) are read/written. I tested the performance of the DB, and I deem it quite fast, so it may not affect the problem very much. Nonetheless, I will r...

Johannes, thanks a lot for your suggestions! > I would start using the regular questions: > - OTRS 5 was used on this exact server with this exact Software version (OS / Database...)? They're not actually the same server. Otrs 5 runs on ubuntu 10.04(!), with znuny 6.0.38 on ubuntu 22.04; although th...

I am migrating our otrs server from version 5 to 6. I am experiencing slowness in consulting the web pages (I opened another thread about this). In the meantime I also would like to try to shrink our db of tickets. It is very large: - not archived tickets = 11782 - not archived and open tickets = 1....

I have updated our otrs server from version 5 to 6. Now I notice a slowdown on loading the web page when I consult the tickets. After logging in, the web page loads the dashboard quite quickly. I can see the lists of new tickets and open tickets. Clicking on the menu items under "Ticket", ...