Znuny Open Source Ticketsystem

Hello. I would like to know if anyone already had this scenario. We would like to have an OTRS installation in each cliente, with its own ID, and let the users access locally. So, in case there is a network problem, local users can still access it. At the central office, we would also have an OTRS i...

Hello. Is there a module in OTRS to manage support contracts? Or does anyone know a way of doing it? Let me try to explain: We have several customers that either purchase a packet of hours, or a monthly service with a time limit. Whenever I receive a ticket from this customer, I look at the time alr...