Search found 5 matches
- 14 Dec 2023, 21:19
- Forum: Help
- Topic: Bulk ownership transfer
- Replies: 2
- Views: 1594
Re: Bulk ownership transfer
Thank you.
- 13 Dec 2023, 19:01
- Forum: Help
- Topic: Bulk ownership transfer
- Replies: 2
- Views: 1594
Bulk ownership transfer
How to enable bulk owner changes? (EDIT: running LTS 6.5.3) We need to close a bunch of tickets that an agent (who is now gone) left open. In the ticket view we select them, then choose 'Bulk' and get told that they are owned by another agent and cannot be unlocked. How do we re-assign tickets like ...
- 25 Jul 2023, 19:38
- Forum: Help
- Topic: Mail fetching stopped, get error "User is authenticated but not connected"
- Replies: 4
- Views: 4861
Re: Mail fetching stopped, get error "User is authenticated but not connected"
Fixed it! I had to give my O365 account full rights to the mailbox then requested a new token and it worked.
- 25 Jul 2023, 17:12
- Forum: Help
- Topic: Mail fetching stopped, get error "User is authenticated but not connected"
- Replies: 4
- Views: 4861
Re: Mail fetching stopped, get error "User is authenticated but not connected"
I recreated the OAUTH2 app registration in Azure, applied it, got the expected acknowledgement of permissions when the token was fetched, but still no luck with fetching the emails. running the fetch on the command line results in the same error, that the user is authenticated but not connected. Do ...
- 24 Jul 2023, 20:47
- Forum: Help
- Topic: Mail fetching stopped, get error "User is authenticated but not connected"
- Replies: 4
- Views: 4861
Mail fetching stopped, get error "User is authenticated but not connected"
Znuny version: LTS v 6.5.3 (just updated, but the error started under 6.4 ) using OAUTH2 to connect to an Office 365 mailbox. I have confirmed the OAUTH2 secret is valid (expires in 2025) and token and refresh tokens are both valid. Everything is correct in Azure App registration; nothing has change...