Znuny Open Source Ticketsystem

Just succesfully updated our production from 6.0.48 to 6.1.2 and to 6.2.2 and skipped installing the ITSM 6.1 package. Up to 6.5.1 :wink: How did you manage to skip the itsm 6.1 package? I didn't think the site would work if you didn't update it. What was the first itsm package you installed, and a...

I had been upgrading manually during each update step to bring the packages up to the matching code level since I couldn't get the repos to work. That resulted in my having duplicate, which is to say both 6.0.31 and 6.1.0 versions of the ITSM modules in my packages and the bunch of errors that kept ...

Those look like what I'm using already. Do I need to include the otrs.xml in the url in the RepositoryList setting? The documentation didn't say to.

Hi, I've just inherited an OTRS CE 6.0.28 system and I am trying to upgrade it as far I can. We're using the ITSM modules and I can't get the repository for znuny ITSM to poulate any packages. Without that, I have been downloading updating the itsm packages by hand at each step, and when I go from Z...