Znuny Open Source Ticketsystem

Hello everyone...

Znuny/OTS recommands a maximum of 30 agent jobs active and running....
does any one have experience with many many more jobs -> 1000 ?

these jobs are very "light"
on event = Ticket created, then write a value xxxx in a dynamic field on that ticket created

tx a lot !!!

Hello
sorry I am a newbie...

can someone tell me how I can automatically move every ticket incoming in let s say Queue1 into a Queu2 ?

by default all the mails sent by users are placed in Queue1
but I have a Queue2 where they get moved manually after having been seen manually by an agent.

i want ...

Hello

ich suche einen Expert / Jemanden der sich mit Znuny gut auskennt, um mir in der Firma remote zu helfen.

ich habe nicht genug Kenntnisse und bin ziemlich blockiert...

Das wäre natürlich gegen $ für die Leistung.

ich habe Probleme zum Beispiel nach dem Upgrade auf Z7, um die Regel wieder am ...

Hello all
i am pretty new in Znuny programming/configuring
I need to publish a ticket in 2 queues (same ticket, 2 different queues)
and possibly assign the ticket to several agents.

i have been searching for several days, but it looks impossible to me.

does anyone have a better understanding on ...

danke sehr !
wir sind am Probieren mit POST. das wäre das was ich suche

it sounds good then to continue in this way and to try to use OTS for my application
than you very much Roy !

Guten Tag an alle,

Wir verwenden OTS in meiner Firma, aber ich bin kein Experte in dem Tool.

Ich würde gern wissen, ob ich die Software so entwickeln/konfigurieren kann, so dass ich eine spezielle Anwendung konfigurieren kann, die zwar keine richtige Helpdesk ist, aber auf der Ticketing-Engine ...

Hello everyone,

We use OTS in my company but I am not an expert in customising it...
I would like to know if I can customize/configure the software in such a way as to make a particular application that is not pure helpdesk, but based on the ticketing engine.

Is there anyone here who knows the ...

Bonjour a tous,

Nous utilisons OTS dans mon entreprise mais je ne suis pas un expert.
je voudrais savoir si je peux developper/configurer le soft de facon a faire un applicatif particulier qui n est pas du pur Helpdesk, mais qui se base sur le moteur de Ticketing.

Est ce qu il y aurait ici quelqu ...