Znuny Open Source Ticketsystem

I need your assistance with the following for our Znuny environments: We are currently using Znuny 6.5 for support and have deployed Znuny 7 for internal use. I would like to export Customers and Customer Users from Znuny 6.5 and import them into Znuny 7, so that both servers have the same data. Is ...

HI Team,

How can I change the ticket number format?

Now the ticket number is like Ticket#2025040389000386.

I want this to display as Queuename#ticketnumber
e.g., Sales#2025040389000386

Is this possible ?

Hi Team, I'm using Znuny 6.5 Need help on configuring Azure communication services in SMTP settings. It uses basic auth, like Username and Password. is this still supported ? We use OAuth2.0 for mail fetching and smtp. now we are switching to Email communication services. All configuration related t...

Hi all, I'm using the Znuny 6.5 LTS edition for my company support. Now I have 2 different queues set up for two different cases. Each one has their own mail IDs as well. The mail pulling can be done with postmaster settings. Now I need to configure the SMTP settings for each queue with their respec...

Ensure every ticket closed by support agents is linked to an FAQ for consistent documentation and to track outdated FAQs efficiently. Mandatory Requirement: Agents must link an appropriate FAQ to a ticket before closing it. This ensures that every resolved issue has a documented solution for future ...

Can you elaborate on your needs more specifically? At what time do you want to link an FAQ?  I want to link the SOP before closing any ticket. Which means the agents need to link an FAQ to the ticket before closing it. We are planning to set the requirement that if the FAQ is linked, then only the a...

Dear Team,

Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.
Urgent requirement, please help.

Thanks in advance

Dear Team, I want to add a new field for tickets like type, state, and queue. It must be a mandatory field, and it must be visible for all tickets, including auto-created, phone, or email tickets. I heard that it can be achieved by adding a dynamic field. The new field is for marking the services th...

Dear Sir, We have a change request form with us. We need to setup a template and use it for our change management. But for this we need some more fields as per our change request form. I have googled about it, but nothing pop up. is there any way to change the current layout of the "Add Change&...

Can any one guide me how to do it ?

That may be true in most cases. But in our case, customers get an alert from the ticketing tool. So now that alert email is going without any signature. Is there any way to enable signature filed in phone ticketing?

Dear Team,

I'm using Znuny 6.5.1 with add-on packages ITSM, FAQ, GeneralCatalog and ImportExport. I have a signature field in the new Email tickets. But the new phone ticket doesn't have the signature field. I have googled it, but no luck. Please help.