Znuny Open Source Ticketsystem

That's it!

Thank you very much. I've searched the config section so often, but sometimes it's too often.

Maybe it was a communication mistake from my side. The initial request was ment to disable the Reply button (dropdown) for the articel type "note", e. g. for the owner change. When the owner is changed, you are able to answer to this "note". I want to disable it, so that my cowor...

Has anyone another idea?

Unfortunately it is still not working as requested

Thanks for the very fast reply. The "Reply to note" button is disabled now. I also need to disable the Reply Dropdown (I think it is AgentTicketCompose). I tried to modify the AgentTicketCompose.pm and added: if ( $Param{ChannelName} eq 'Internal') { # skip email notifications return; } It...

Hello, we want to disable the reply button for the article type "note". How can we achieve this? disablereply_znuny.png - I tried ACLs and can disable the reply button for specific users, but not for the article type "note". - I also thought to change the source code, but couldn'...