Znuny Open Source Ticketsystem

can i change the otrs logo ? i want to add my company logo where otrs is written. plz tell me is it possible on all pages(customer.pl, index.pl)
if possible plz direct me thanks

i have enabled the notification but now my question is that how i can send email to otrs because there is no email address of it .

i want to know how i can edit the Kernel/Config.pm because i am unable to work with customer and user links plz help me asap thanks

when a agent close the ticket and add some text for customer but closed tickets is only show the replied text not show to customer.

i want to know is it possible that we send email to otrs and otrs generate the tickets to agent?