I've done this like 10years ago with version 6.4 and forgotten where I did it.
I've checked the Access Control List but there is no configuration of that i did from my old instance.
If permissions, where should I be looking at?
Search found 4 matches
- 06 Oct 2025, 11:37
- Forum: Help
- Topic: Hide Buttons in AgentTicketZoom
- Replies: 2
- Views: 2519
- 30 Sep 2025, 07:35
- Forum: Help
- Topic: Hide Buttons in AgentTicketZoom
- Replies: 2
- Views: 2519
Hide Buttons in AgentTicketZoom
I need to only show the following in AgentTicketZoom
back, people and communication.

https://ibb.co/Swb67Mcp
How can i accomplish this?
Thanks in Advanced
back, people and communication.
https://ibb.co/Swb67Mcp
How can i accomplish this?
Thanks in Advanced
- 15 Aug 2025, 06:45
- Forum: Help
- Topic: Can't figure out sending through M365
- Replies: 2
- Views: 7461
Re: Can't figure out sending through M365
I came across on this issue just 2 weeks ago. What i remember that time is a deleted Oauth2 configuration and then restarted the server. Make sure that the appropriate configuration in admin -> system configuration (Core::Email) such as the following. SendmailModule -> Kernel::System::Email::SMTPTLS...
- 23 Apr 2025, 13:04
- Forum: Developers
- Topic: Change Priority Order
- Replies: 7
- Views: 23122
Re: Change Priority Order
Sorry for bumping this.
Is it possible to do change the values of the table Category <-> Impact <-> Priority
Is it possible to do change the values of the table Category <-> Impact <-> Priority