Search found 4 matches

by djsensui
06 Oct 2025, 11:37
Forum: Help
Topic: Hide Buttons in AgentTicketZoom
Replies: 2
Views: 2519

Re: Hide Buttons in AgentTicketZoom

I've done this like 10years ago with version 6.4 and forgotten where I did it.
I've checked the Access Control List but there is no configuration of that i did from my old instance.

If permissions, where should I be looking at?
by djsensui
30 Sep 2025, 07:35
Forum: Help
Topic: Hide Buttons in AgentTicketZoom
Replies: 2
Views: 2519

Hide Buttons in AgentTicketZoom

I need to only show the following in AgentTicketZoom

back, people and communication.

Image
https://ibb.co/Swb67Mcp

How can i accomplish this?

Thanks in Advanced
by djsensui
15 Aug 2025, 06:45
Forum: Help
Topic: Can't figure out sending through M365
Replies: 2
Views: 7461

Re: Can't figure out sending through M365

I came across on this issue just 2 weeks ago. What i remember that time is a deleted Oauth2 configuration and then restarted the server. Make sure that the appropriate configuration in admin -> system configuration (Core::Email) such as the following. SendmailModule -> Kernel::System::Email::SMTPTLS...
by djsensui
23 Apr 2025, 13:04
Forum: Developers
Topic: Change Priority Order
Replies: 7
Views: 23122

Re: Change Priority Order

Sorry for bumping this.
Is it possible to do change the values of the table Category <-> Impact <-> Priority