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- 30 Jul 2010, 18:52
- Forum: General
- Topic: Custom Ticket based on Department?
- Replies: 6
- Views: 4538
Custom Ticket based on Department?
I've been looking for a ticketing system which is able to present the user with a choice of departments (IT, HR, Payroll, ...) and then based on that choice present them with a list of fields specific to the department they chose. Each would have different dropdowns to choose from and such. Can OTRS...