Search found 3 matches

by otrspk
09 Aug 2010, 07:26
Forum: Help
Topic: Postgres Error
Replies: 3
Views: 2570

Postgres Error

Any solution to following error, using otrs 2.4.7 with postgres on Centos.

Error: ERROR: invalid byte sequence for encoding "UTF8": 0xa0

This message comes when creating a new ticket.
by otrspk
09 Aug 2010, 07:22
Forum: Help
Topic: Config Item Display
Replies: 4
Views: 2553

Re: Config Item Display

Apparently this is not possible in the current release, and I am not sure if this is in the books for future releases. This is something would be nice to have
by otrspk
02 Aug 2010, 12:04
Forum: Help
Topic: Config Item Display
Replies: 4
Views: 2553

Config Item Display

I have recently started to evaluate OTRS and would like to know if there is any way to change the fields displayed by : index.pl?Action=AgentITSMConfigItem&ClassID=68 I have modified /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItem.dtl as following for two new fields, but no luck, I get...