Znuny Open Source Ticketsystem

Thanks for that I will give it a go.

hi, Been going over the agents interface in OTRS ver 3.0.5 and what I don't see is the "Preferance" button like there used to be in the previous versions where the agent has the ability to reset his/her passwords and other options such as recieve email notifications etc. is that all change...

Thanks for the command it worked but I am facing another issue when I editted my config.pm file to $Self->{SecureMode} = 0; I can get into http://myIP/otrs/installer.pl but from there I don't see a NEXT button to take me through the 4 steps as mentioned there. The first step for license is not appea...

Hi, I've been searching everywhere for disabling Securemode via puTTY by editting config.pm I know what to do it's just I can't figure out how to edit the config.pm file from puTTY. Could someone please tell me the command to use in order to edit config.pm I'm familiar with the vi editor so the comm...

I understand know, actually I was the one who installed OTRS on our CentOS vm. Just an FYI I'm a MCSE & MCITP more of a micrsoft guy so linux was not my choice of OS. I always wanted to install it on Win but it wasn't really voted for. But, thanks again I got your point and will try to be more O...

In unix or google, man rpm will give you the man ual for rpm To install according to jojo, just download the .rpm file and note where it is at a shell prompt, as OTRS, probably, or root? rpm -Uvh otrs-3.0.5-01.noarch.rpm U=upgrade (what to do) v=verbose (show what it's doing) h=hash (progress bar) ...

Thanks very much guys, that was helpful. I will give it a go...

you can update from 3.0.1 to 3.0.5 directly. man rpm will help you on the usage of rpm Thanks for clarifying that, but still I don't get it when you say "rpm will help you on the usage of rpm" I can tell you how I installed OTRS 3.0.1 on CentOS 5 by following the instructions on this link...

Thanks for replying, ok so you mean I can upgrade to version 3.0.5 from 3.0.1 (currently using) if that's the case please explain how? Because my main concern is how to kick start this, at the moment I don't know how to start even?

Thanks much!

Hello Everyone, Being a total newbie in upgrading OTRS (My first time if I ever manage to upgrade), I would like to know the best possible way to upgrade from 3.0.1 to 3.0.2 and because I'm new to this if you can please advise the most effective and yet easy method around this I would greatly apprec...

Please read Admin Book and the UPGRADING FIle of OTRS You have to Follow the Steps 2.1 -> 2.2. -> 2.3. -> 2.4. -> 3.0 Thanks, now that I know I can't jump from 2.1 > 3.0 How do I start upgrading from 2.1 > 2.2 I checked the link you provided for the Admin Book that is just saying how to upgrade fro...

Please reply admins really need to know of the steps involved to perform this. Thank you

Hi, I need help upgrading OTRS 2.1.4 on Centos which was installed successfully to OTRS version 3.0.4 (The latest) How is it possible to do this upgrade without having to remove the old version and perform a clean install. Please advise with details of the commands to run at your earliest. Just an F...

Hi All, I manged to install OTRS 2.1.4 on Centos with success. I need information on what the exact colums in the MySQL database are for OTRS in terms of Ticket No, Agent Name, Date etc etc. My Company's software dept are planning to extract this information and try and merge these details with our ...

Hi All, I managed to install OTRS 2.1.4 on Centos with success. I want to know the MySQL schema that OTRS uses in terms of the exact colums i.e. Ticket no, Customer name, date etc etc. Where can I find this information, my company's software dept. require this information as they are trying to kind ...

Hi,

I am trying to insert my company logo on the main agent front page (where the agents logon from). Can someone please advise step by step how this can be done would it be via HTML if so How?

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I am using OTRS::ITSM 2.0.3:: on Win XP

CHeers!

Hi All, I recently installed OTRS>ITSM file and I am not sure is it because I inmstalled ITSM that the Agent frontend Background color changed from light Blue to really unwatchable DARK BLUE....I need to revert back to default or maybe if possible change the colors. Please advise..... P.S. I am usin...

To be more peculiar it's the backgrund color when your logging on at the first logon page for Agents!

Hi, I had posted this question earlier but no one replied.....so here it is again....how can I change the background color of OTRS previously by default it was Light Blue then now all of a sudden for me it changed by itself to Dark Blue. I want to revert back to original color settings. Please Help ...

HI JOJO,

THANKS FOR HELPING OUT THERE....AFTER I WAS ABLE TO CREATE A NEW CHANGE TICKET......WHAT IS THE PROCEDURE OF CLOSING THE CHANGE TICKETS?

TRYING TO UNDERSTAND THE WAY OF CLOSURE FOR STANDARD CHANGE TICKETS.

THANKS MUCH!

Hello, I am going through the ITSM Change feature which I installed on my OTRS 2.4.7-win-installer. When I click on ''New'' to do a new change ticket...the first selection I am supposed to do is for ''Template'' this field for me is empty when I try to select from the drop down box...and without sel...

You are a Star FBRAGA...thanks alot!

hi, I recently installed all the ITSM Core packages from the Package Manager on OTRS. Now then when I or the customer go to create a new ticket we select the Type,From,To....when we reach the Service & SLA part we are unable to select anything as there is nothing in the drop down box when trying...

Hi,

When a customer logs on with his/her account credentials on OTRS (http://localhost/otrs/CUSTOMER.PL) I want to add a logo and text with their company name on the dashboard when they login.

Is there a way to do that....if so how?

Thanks

Hello,

Just recently the color of the dashboard (background) on my OTRS Agent link has changed from white to blue......don't know how to change it back....please advise. thanks much!

@crythias When I click on System Log I find nothing there is no information as if it's empty.....is this right? I'm sure, there sould be something in the log file, when systems sends an e-mail. For example: [Fri Aug 6 07:54:11 2010][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [20100806...

@crythias When I click on System Log I find nothing there is no information as if it's empty.....is this right? @fbobraga I have done this also made the default Email address invalid and then set a new one....NO EMAIL NOTIFICATIONS. I am sure there is something I missed out reason behind it not work...

Hi All, Ok I still have this problem...to describe it more effeciently I installed OTRS on my desktop (Win XP, Manually configured IP, It's not a server). After successfully installing OTRS-2.4.7-win-installer-2.1.1.exe everything worked fine except for the most important part for me the email notif...

hi,

I have a file called ITSM-2.0.3.opm that I want to load on my OTRS, how can I do that?......Please advise.

Many Thanks

My System logs shows nothing at all...I suspect it's a problem with my Sendemail settings..could it be?...if YES how should I configure this On my SysConfig>Core::Sendmail......I have the default settings....... If the system log doesn't show nothing at all, then I don't think you have a problem wi...

(...) everyone in the queue should receive an email notification on our emails Right? (...) that's not the default behavior of the tool... you must set it I have set this from the preferances section...the part where you highlight and select a YES to all the notifications feature.....but still no e...

Check the Auto response <-> Queue settings. You should map the queue and a response. Thanks for replying but that's not the problem.....I am not recieving email notifications from the system when ther is a new ticket created by the customer or my self. So say for example a customer creates a new ti...

I am new to OTRS, recently installed it on my WIN OS.....the problem I face is that whenever a customer or myself creates a new phone or email ticket...we are not recieving any email notifications informing us for a new ticket. Settings done on my OTRS as per below: Preferences on my account highlig...