Znuny Open Source Ticketsystem

Hi, we want to implement a customer survey in our system. I already installed the Survey package and it is working for now. The problem, that I have is that our znuny installation is only accessible from our internal network. So our customers cannot access our znuny webserver. It is also not planned...

No, unfortunately it is not fixed. For every ticket there might be a different PDF to attach.

Hello, I have a difficult task. I want to automatically send an E-Mail as transition action. So far so good, this works fine. Now I want to add a file via some dynamic field so I can send this file as attachment for the article to be sent. Is there a way to do this? For every process ticket, this wi...

Hi, I set a pending reminder when a transition to a special activity is fired. I now have a dialog that can change fields to leave this Activity but I also want to have a transition when the pending reminder (pending till) reaches 0 or gets negative. What I want to do: Activity 1 --> Activity 2: Som...

Hi,
I have got a queue that contains process tickets. When viewing the list for this queue I want to show a column containing the current process activity. Also I would like to show some dynamic fileds in this ticket list. I cannot figure out how to do this.

Thank you

Hi, I have the following problem: I have a transition action, that sends an E-Mail. A template is used for this. I want to add a textblock based on the content of a dynamic field (instead of using different templates). E.g. The content should be Texblock1 when content of DynamicFieldSelector is 1 Te...

Hallo, ich habe ein Problem: Ich habe einen Prozess in dem per Transition Action automatisch eine Mail geschickt wird. Das wird über ein Template gemacht. Nun würde ich gerne in dem Template abhängig vom Wert einen dynamic Fields unterschiedlichen Text verwenden. Gibt es da eine Möglichkeit oder mus...

Yes, this did the trick - I was stuck to the enhanced stuff of version 5...

Thank you

Hi, I want to set some dynamic fields depending on the body of an E-Mail: The E-Mail looks like this: blabla... Serial: 123456789 Failure: Some Failure Description Addditional stuff... In This case, the fields should be set as follows: DynamicFieldSerial <- 123456789 DynamicFieldFailure <- Some Fail...

Thank you, at least I do not have to dig deeper into that.

Yes, but this just matches if there is a character. The condition has to match, if the string is empty - nothing is entered in the dynamic field.

Hello,
I need to create a condition that checks, if there is content at all. I need to do the transition when the Dynamic field (which is a string) is empty. Is there a way to do so?