Znuny Open Source Ticketsystem

Hello all! I am writing some Python scripts for our ticket system, and I'm currently writing one to automatically move tickets of a certain age or older from a queue called "ECommunications" to one called "Misc" without changing any other properties of the ticket. Below is the co...

Hello all, I'm running into an issue with updating information on a ticket. I have a Python script that's feeding the following parameters into a POST call with Python's requests library. I have data from the ticket that needs to be updated fed into the parameters like this. What might I be missing ...

Is the system configuration Ticket::Type enabled?

Turns out it was not. However after enabling this change in the system configuration and deploying it, I still get the same error back when running my script.

Hi, Is the ticket type enabled in your system? If yes, add parameter to the payload. - Roy P.S.: Set the log level to debug I'm not sure what you mean by ticket type, but a route for the TicketCreate operation is enabled, and I have changed the following section of my web service configuration to a...

Nothing obvious: the logger doesn't seem to have even recorded the "TicketCreate" operation, only "TicketGet" calls made earlier in my script. Below is what returns from the API call I posted. {'Error': {'ErrorMessage': 'TicketCreate: Ticket parameter is missing or not valid!', '...

I'm getting data for ticket A with the Ticket::TicketSearch operation, and I want to make a new ticket B and make its body text the same as ticket A's body text. I'm trying to call Ticket::TicketCreate ( documentation I'm following ) for this. However, I'm getting back the error TicketCreate.Missing...

I'm having some weirdness occur when I run a Python script to grab ticket IDs from a subqueue we've set up in our OTRS instance. Despite specifying the subqueue I want and setting the UseSubQueues flag appropriately, my API call still pulls tickets from the main queue that fit the other parameters. ...

Thank you for pointing that out! I was staring at that route for awhile and hadn't noticed. How would one return the Article data (body text, to email, etc.) from the ticket data? I don't see the Article nested in the JSON when I return tickets, as shown in the documentation here. https://otrscommun...

Hello everyone! I am developing an automation tool that collects ticket IDs from the Kernel::GenericInterface::Operation::Ticket::TicketSearch interface and performs operations on each ticket. I'm trying to access ticket information by looping through each ID and calling the Kernel::GenericInterface...

Quick addendum after re-reading the documentation: should my route for hitting the tickets I want be called as shown below? [HOST]/ConvCopierReports/TicketSearch?QueueID=27&TicketCreateTimeNewerMinutes=43200&Title=%27Meter+Readings+Due%27?[CREDENTIALS] EDIT: long story short I should have en...

I was reading through some threads and found this solution to a similar problem I'm having. However when I try to return something from curl it keeps giving me an empty reply with code 52 as shown below. Do you recall running into this issue? * Request completely sent off * schannel: server close no...

Sure, thank you Roy! Here's the current version.

EDIT: I generated a new web service to test but forgot some things so I made appropriate changes. Attached is the associated YAML file.

Yes, the credentials have been purposefully omitted. When I try this I get an error from curl saying that the URL is not formatted correctly, listed below.

I am currently trying to test this query using curl and adding header formatting as shown below. curl -v -H "Accept: application/json" "https://[SITE]/otrs/nph-genericinterface.pl/Webservice/ConvCopier/Ticket/TicketSearch?QueueID=27&TicketCreateTimeNewerMinutes=43200&Title=%27...

To confirm, calling on the TicketSearch operation attached with the following parameters should return what I want, correct? https://[SITE]/otrs/nph-genericinterface.pl/Webservice/ConvCopier/Ticket/TicketSearch/:TicketID?QueueID=27&TicketCreateTimeNewerMinutes=43200&Title=%27Meter Readings D...

I thought I had already set that up. Attached are screenshots showing what my REST provider settings currently look like.

Thanks for the help! Unfortunately updating OTRS versions will not be possible at this time. Is there any way to load the interface I made in Perl manually or modify anything where OTRS is hosted so what I wrote with PyOTRS will hit it and return what I need?

Hello, I'm trying to write and enable an invoker that I can use to return tickets in a certain queue, with a certain subject line, and in a certain date range. I've been trying make sense of constructing this by reviewing OTRS's native Ticket::TicketGet invoker and was hoping for advice. I also don'...

I'm getting the following message when I set up a configuration for a couple custom routes I need for some ticket automation. At least one operation has a controller that is either not active or not present, please check the controller registration or delete the operation Would I be missing somethin...

Sorry about that! The web service config is posted here.

Hello all, I'm new to developing with OTRS and wanted some guidance regarding a web service I just made. When I try to get data from it or even ping the webservice URL per OTRS's documentation, I get no signs of life. I get no data, and any attempts to contact it say the host can't be found. Is ther...