Znuny Open Source Ticketsystem

Hi,

You can adjust the ticket status by enabling, saving and deploying the following system configuration: Ticket::Frontend::AgentTicketNote###State.
(See screenshot for reference)
Kind regards
-Christian

Hey,

Go to ADMIN → Queue and select the affected queue.

In the Follow up Option field, select possible.
This will reopen closed tickets when a follow-up is created.

Kind regards

-Christian

Hi,

Have you checked the communication log?
There are probably more details available.

Did you try to execute sending mails by the following command?

- Christian

Hi,

im Standard lässt es sich nicht vermeiden, dass Anhänge in der Article Übersicht ausgeblendet werden.

LG,
Christian

Hi,

I can't reproduce the issue.
Did you see any error massages depending on the issue in the apache error log or in the znuny system log?

Kind regards,
Christian

Hello, To resolve the issue, please add an asterisk (*) at the end of your search query. Example: Instead of 20240315 enter 20240315* This enables a wildcard search, allowing partial matches to be found. Note: This behavior is standard in Znuny, as the search function does not automatically perform ...

Hello, The error message indicates that the token is not working anymore. To resolve the issue, you need to grant your O365 account full access rights to the mailbox. After that, request a new authentication token, which should successfully resolve the problem. Please let us know if the issue has be...

Hi, To resolve the issue, please add an asterisk (*) at the end of your search query. Example: Instead of 20240315 enter 20240315* This enables a wildcard search, allowing partial matches to be found. Note: This behavior is standard in Znuny, as the search function does not automatically perform par...

Hi,

this can be achieved through an SQL query as follows:

Admin -> SQL Box -> SELECT * FROM users WHERE valid_id=1

- Christian

Guten Tag Alex,
 anbei sende ich dir eine Anleitung für automatische E-Mail-Benachrichtigung bei Notizen mit "Nachricht an Kunde = Ja" in Znuny 7 1. Dynamisches Feld erstellen: - Gehe zu Admin > Dynamische Felder und erstelle ein neues Feld - Name: NachrichtAnKunde - Objekt: Ticket - Typ: ...