Znuny Open Source Ticketsystem

Hi, I want to create a transition action that creates a note in the ticket that is also being sent to the customer as an email (kind of a log that the status has updated). When I try this config, it doesn't work (already played around a lot but no luck). Can anyone help? Body: There is an update Com...

Hi, imagine a customer creates a ticket and later should check a checkbox once he is happy with something (without immediately having to close the ticket). I tried adding the checkbox to CustomerTicketZoom and adjustet all ACL but with no luck. Can this only be done with process management? Thanks i...

Hi, does anyone have an idea on how to set a default service if left empty? Ideally using Generic Agent? Reason behind this: If customers don't select a service, I want to assign a default service.

Thanks!

Thanks @shawnbeasley this helps a lot!!

Hi, my remote API (called by Znuny) expects correct data types. Eg boolean true can't be sent as "true" but must be sent as true (without ""). When I use this XSLT: <?xml version="1.0" encoding="UTF-8"?> <xsl:transform version="1.0" xmlns:xsl="h...

Hi, yes this is OTOBO. This community is way better than otobo forum So far everything I found here could be used in OTOBO

Hi all, we're using the Customer Frontend for different customer services and forms via ACL. Eg Customer A can use a form that is available via ACL that Customer B can't use. However I noticed that in the source code of the website (HTML view), there are all forms visible no matter if hidden via ACL...

Hi, is there a way to assign a ticket created by agents in the agent interface (emailticket) directly to a customer? Reason why I ask: If I assign max.mustermann@mycompany.com as recipient, Max has to be a registered customer user and assigned to the Customer MyCompany. But employees from MyCompany ...

Moin,
danke an euch beide! paulfolkers, du hast den entscheidenden Hinweis gegeben. Lieben Dank!!

Hallo, nachdem ich es nun erfolgreich hinbekommen habe, aus einem Prozess heraus via TransitionAction ein Ticket zu erstellen, möchte ich eine Bedingung erschaffen, dass der Prozess nur weitergehen darf, wenn dieses Ticket erfolgreich geschlossen wurde. Geht das im Standard? Welche Art von dynamisch...