Znuny Open Source Ticketsystem

Good morning, Johannes. I was able to identify the SLA problem. Some calendar settings were configured but not applied in the system, causing this problem. In any case, I appreciate your help in dealing with it.

Hey guys, It's been a few days since I identified a possible problem in calculating SLA hours. My znuny application is configured with a calendar with working hours from 8AM to 7PM. All SLAs have the same calendar/working hours and are marked to send warning notification when reaching 50% of the sol...