Znuny Open Source Ticketsystem

hi,

using Znuny 7.1. How to add "priority" into customer page, currently having:
Ticket number, Title, State and age

I guess it something on: CustomerTicketOverview.tt, but not sure if can do from admin GUI

Thanks,

Koby

Thanks Flo, I will try. Just one last question, I will dump old server, drop DB on new, restore old on new. About migration, should I run the migrate scrtips for all versions or I can run the last one? scripts/MigrateToZnuny6_1.pl scripts/MigrateToZnuny6_2.pl scripts/MigrateToZnuny6_3.pl scripts/Mig...

Hi,

my problem is that on new server I have znuny 7.1 (znuny schema, user....), while on old otrs the DB structure is diffrent.

Koby

Hi Flo,

I already upgrade to all those version on my lab and it working.

But for production (which prefeing to use fresh new server with RPM installation), I need all DB data to new server, so I dont have migration process, only dump/restore.

Thanks,
Koby

Hi, We have running OTRS 6.0.4 which we installed from source, therefore it making difficulty to upgrade with the rpm. I installed new server (Znuny 7.1) via rpm and would like to migrate my OTRS data to my new system. Beside of copying templates and customer skins, the main chalange is the DB. Ples...