Znuny Open Source Ticketsystem

Yes I would like to change de state of the ticket also. But there is also type of ticket, ill send the photo to explein my self. I would like to change the values Captura de pantalla 2025-06-06 135224.png In the "type" column, there are two tickets with the value "Unclassified". ...

I would like to change it as an Agent

Hi

Would it be possible to change both the status and the type of a ticket after it has been created?

Thank you.

Hi, I wanted to ask if it's possible to configure OAuth2 access for an email account under the domain @prueba2.com using an app that's registered in the Azure tenant of another organization, @prueba1.com. Specifically, I'm trying to understand if the app needs to be set as multitenant and whether ad...

Thank u so much

Thank you, but I still don't understand how to make an agent see the queues I’ve created. I managed to create the "prueba" queue and added the admin group to it, but it still doesn’t appear. I understand that the final step is to create the subscription, but I don't know how to do that. Th...

Hi everyone, I'm using Znuny 7.1 and I would like to automatically assign incoming tickets to a queue based on the user's email address. Additionally, I want this queue to appear in the "Queue View". Could someone guide me on how to: Create a queue based on the user's email domain or addre...

Hi everyone, I'm trying to add an Outlook email account to the SMTP and IMAP configuration in my Znuny server. When I go to "Add a new OAuth2 token configuration based on the selected template", I only see two options: Google Mail Microsoft Exchange Online I was expecting to see an option ...

I´ve created two type of ticket, incidence and task but i´ve got an error "¡Por favor, active Type antes!" which means first activate Type . But idk how to do it.

hi Im new on this software and i would like to know how to add a new ticket type, like incidence, tasks, project etc... I read what was on this page but I didn't understand it very well https://doc.znuny.org/znuny_lts/admin/p ... index.html.