Search found 38 matches
- 26 Sep 2011, 15:02
- Forum: Help
- Topic: Mandatory field
- Replies: 2
- Views: 1535
Re: Mandatory field
Thank you! You're great man
- 26 Sep 2011, 13:56
- Forum: Help
- Topic: Mandatory field
- Replies: 2
- Views: 1535
Mandatory field
Hello. How i can make field "Type" mandatory in ITSM ConfigItem, and Field "Network Adapter" - not mandatory?
Thank you
Thank you
- 26 Sep 2011, 12:28
- Forum: Помощь
- Topic: Поле Owner Visible в ITSM ConfigItem>Overview
- Replies: 2
- Views: 3573
Re: Поле Owner Visible в ITSM ConfigItem>Overview
спасибо за ответы! 
- 22 Sep 2011, 13:59
- Forum: Помощь
- Topic: Поле Owner Visible в ITSM ConfigItem>Overview
- Replies: 2
- Views: 3573
Поле Owner Visible в ITSM ConfigItem>Overview
У нас по умолчанию в Overview CMDB видно только следующие поля: STATE NAME DEPLOYMENT STATE CURRENT INCIDENT STATE LAST CHANGED хотелось бы чтобы было видно так же "OWNER" как это можно сделать? Sysconfig>ITSM Configuration Management -> Frontend::Agent::ViewConfigItem Owner "1" ...
- 20 Jul 2011, 16:17
- Forum: Помощь
- Topic: Вопрос по клиентскому веб интерфейсу
- Replies: 1
- Views: 3475
Re: Вопрос по клиентскому веб интерфейсу
P.S: Похоже, что проблема в javascript запросе Core.Form.Validate.DisableValidation($(this).closest('form'));, и если его закоментить для Type, Queue, SLA, Service - то страница не будет релоудится и верифайть эти записи но с аттачментами проблема тогда так как если и там убрать это, то больше одног...
- 20 Jul 2011, 11:22
- Forum: Помощь
- Topic: Вопрос по клиентскому веб интерфейсу
- Replies: 1
- Views: 3475
Вопрос по клиентскому веб интерфейсу
Субмитил тот же тикет в раздел "Девелоперы" в английской части, но никто ничего так и не ответил за два дня. Проблема в следующем: Клиент не может выбрать Ticket Type в выпадающем меню в своём интерфейсе. У нас дефинировано 3 отдельных типа для определенного юзера. Это - Bug, Clarification...
- 20 Jul 2011, 11:13
- Forum: Developers
- Topic: Cannot select ticket type in customer backend
- Replies: 1
- Views: 1655
- 19 Jul 2011, 15:30
- Forum: Developers
- Topic: Cannot select ticket type in customer backend
- Replies: 1
- Views: 1655
Cannot select ticket type in customer backend
Customer cannot select ticket type in drop down menu in customer web back end, user selects value, then page reloads and value goes to previous, default state Example: We have 3 ticket types created for specific customer with specific Theme Bug New Feature Clarification All of them are in sql with t...
- 19 Jul 2011, 15:25
- Forum: Помощь
- Topic: Права пользователей
- Replies: 4
- Views: 4578
Re: Права пользователей
Да, спасибо за ответы, я изспользовал мануал и добавил нужные поля, связав их с attribute в AD LDAP, теперь юзер A видит тикеты юзера B, а юзер B не видит юзера A
Спасибо
Спасибо
- 18 Jul 2011, 15:26
- Forum: Помощь
- Topic: Права пользователей
- Replies: 4
- Views: 4578
Права пользователей
Использую OTRS 3.0.8, suse. Авторизация Customer Backend = LDAP
включены группы для Customers
хочу сделать так, чтобы user1 видел тикеты user2, а user2 не видел тикеты user1
права расставил, не помогло.
Посоветуйте?
включены группы для Customers
хочу сделать так, чтобы user1 видел тикеты user2, а user2 не видел тикеты user1
права расставил, не помогло.
Посоветуйте?
- 06 Jul 2011, 16:55
- Forum: Help
- Topic: Theme for customer
- Replies: 0
- Views: 806
Theme for customer
Trying to set custom theme for customer, got "Not supported for this module!"
Theme is enabled in SysConfig and visible in Customer Preferences
Theme is enabled in SysConfig and visible in Customer Preferences
- 06 Jul 2011, 16:51
- Forum: Help
- Topic: Cannot set permissions on group
- Replies: 3
- Views: 2004
Re: Cannot set permissions on group
Thank you for your replies, i solved the problem
- 05 Jul 2011, 16:09
- Forum: Help
- Topic: Cannot set permissions on group
- Replies: 3
- Views: 2004
Re: Cannot set permissions on group
It seems like it's in a code, but i cannot find this setting When I'm using wildcards, like "*@*" in "customers>groups relationship it doesent give me all users, user list stops somewhere on "T" alphabetically and "sizelimit exceeded" appears in Log. Where i can fi...
- 04 Jul 2011, 16:01
- Forum: Help
- Topic: Cannot set permissions on group
- Replies: 3
- Views: 2004
Re: Cannot set permissions on group
Have noticed "Mon Jul 4 11:52:30 2011 error OTRS-CGI-10 Sizelimit exceeded" in the log when trying to set permissions. I saw that there is LDAP limitation for 1000 users, but we have only 160 of them
- 04 Jul 2011, 15:51
- Forum: Help
- Topic: Cannot set permissions on group
- Replies: 3
- Views: 2004
Cannot set permissions on group
OTRS 3.0.8, LDAP Auth. Just enabled "Customer Groups" Trying to open group and allow existent users to write to it "Change Customer Relations for Group Tickets" Clicking on "RO, RW" for whole list. >Submit. Then opening same page, permissions are partially gone. Some us...
- 25 May 2011, 15:34
- Forum: General
- Topic: ViewCompose
- Replies: 2
- Views: 1665
ViewCompose
Is it possible to enable same "auto suggestion" thing as it is in To: field for CC: field?
Would be cool, if OTRS will suggest you addresses also in CC field as it does in To: field in Reply window
Would be cool, if OTRS will suggest you addresses also in CC field as it does in To: field in Reply window
- 25 May 2011, 14:19
- Forum: Help
- Topic: [SOLVED] OTRS 3.0.6
- Replies: 2
- Views: 1540
[SOLVED]Re: OTRS 3.0.6
Fixed. DC Controller has been removed, and LDAP was slowing down OTRS System
- 25 May 2011, 12:52
- Forum: Help
- Topic: [SOLVED] OTRS 3.0.6
- Replies: 2
- Views: 1540
[SOLVED] OTRS 3.0.6
It was ok, but yesterday started to run very slow. PerformanceLog: Agent 9 0s 72s 18.22s AgentTicketQueue 3 2s 72s 28.33s takes us around 1 minute to open TicketQueue. What i did: updated to 3.0.8 enabled persistent connection in mod_perl >Sql Optimized db's, mysql>optimize table ticket; mysql>optim...
- 25 Mar 2011, 16:40
- Forum: General
- Topic: Calendar for 3.06
- Replies: 1
- Views: 1331
Calendar for 3.06
Is it possible to find standalone opm package file of Calendar for OTRS 3.06? i Cannot find it anywhere
last one, which is available on ftp, is 1.9.5 and cannot be installed on 3.0 version of framework
last one, which is available on ftp, is 1.9.5 and cannot be installed on 3.0 version of framework
- 03 Mar 2011, 17:02
- Forum: Помощь
- Topic: OTRS 3.0.2 Не забирает автоматически почту
- Replies: 9
- Views: 13982
Re: OTRS 3.0.2 Не забирает автоматически почту
я же говорю, крон запускается от юзера отрс, и я сам не знаю, где он находится.
что говорит команда crontab -u otrs -l
?
что говорит команда crontab -u otrs -l
?
- 03 Mar 2011, 14:50
- Forum: Help
- Topic: ITSM button does not appear after install
- Replies: 2
- Views: 1117
- 03 Mar 2011, 13:54
- Forum: Help
- Topic: ITSM button does not appear after install
- Replies: 2
- Views: 1117
Re: ITSM button does not appear after install
also ITSM 3.0 repo cannot be found here
- 03 Mar 2011, 13:48
- Forum: Help
- Topic: ITSM button does not appear after install
- Replies: 2
- Views: 1117
ITSM button does not appear after install
OTRS 3.06 updated from 2.4.9
Installed ITSM 3beta 1, from bundle
cannot find ITSM buttons on admin web interface, probably disabled somewhere?
Installed ITSM 3beta 1, from bundle
cannot find ITSM buttons on admin web interface, probably disabled somewhere?
- 03 Mar 2011, 13:32
- Forum: Помощь
- Topic: Вопрос по настройке очередей
- Replies: 4
- Views: 6456
Re: Вопрос по настройке очередей
создаете новую группу, даёте к ней доступ только для администратора, создаёте новую очередь, указываете, что эта очередь будет принадлежать к только созданной группе.
- 03 Mar 2011, 13:30
- Forum: Помощь
- Topic: OTRS 3.0.2 Не забирает автоматически почту
- Replies: 9
- Views: 13982
Re: OTRS 3.0.2 Не забирает автоматически почту
прошу прощения, супер смайлики решают. ESC :x
- 03 Mar 2011, 13:29
- Forum: Помощь
- Topic: OTRS 3.0.2 Не забирает автоматически почту
- Replies: 9
- Views: 13982
Re: OTRS 3.0.2 Не забирает автоматически почту
в моём случае не отрабатывался крон, так как к именам модулей был добавлен otrs.*
crontab -u otrs -l
проверяем /opt/otrs/bin, если видим, что есть разница в названии модулей в кроне и реальным названием файлов, делаем
crontab -u otrs -e
правим имена модулей
ESC,
crontab -u otrs -l
проверяем /opt/otrs/bin, если видим, что есть разница в названии модулей в кроне и реальным названием файлов, делаем
crontab -u otrs -e
правим имена модулей
ESC,
- 15 Nov 2010, 12:54
- Forum: Help
- Topic: How to remove otrs from support.domain.com/otrs
- Replies: 3
- Views: 2304
Re: How to remove otrs from support.domain.com/otrs
modify /etc/apache2/conf.d/otrs.conf, edit line ScriptAlias, change
from ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
to / "/opt/otrs/bin/cgi-bin/"
then rcapache2 restart
worked for me
from ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
to / "/opt/otrs/bin/cgi-bin/"
then rcapache2 restart
worked for me
- 10 Nov 2010, 18:11
- Forum: Help
- Topic: html in notifications
- Replies: 1
- Views: 1288
html in notifications
When agents are using html tags while closing ticket (like this http://www.google.com), customers receive notification without html tags and formatting:
Can you help me?
Can you help me?
- 26 Oct 2010, 12:18
- Forum: Help
- Topic: customer web interface
- Replies: 1
- Views: 1348
Re: customer web interface [SOLVED]
got it
you must use $QData{"Title","80"}
<input type="text" name="Subject" value="[Ticket#$Data{"TicketNumber"}] $QData{"Title","80"}" size="70"/>
Will give you correct subject in customer web interface
you must use $QData{"Title","80"}
<input type="text" name="Subject" value="[Ticket#$Data{"TicketNumber"}] $QData{"Title","80"}" size="70"/>
Will give you correct subject in customer web interface
- 26 Oct 2010, 11:54
- Forum: Help
- Topic: customer web interface
- Replies: 1
- Views: 1348
customer web interface
Otrs 2.4.7, suse. Configured /opt/otrs/Kernet/Output/HTML/Standart/CustomerTicketZoom.dtl to add Ticket number to Subject of follow up in customer web interface using: (Line 179) <input type="text" name="Subject" value="[Ticket#$Data{"TicketNumber"}] Ticket update&...
- 08 Oct 2010, 11:53
- Forum: Help
- Topic: Notification (Event)
- Replies: 2
- Views: 1734
Re: Notification (Event)
aaaghm... anyone?
- 07 Oct 2010, 12:42
- Forum: Help
- Topic: Notification (Event)
- Replies: 2
- Views: 1734
Notification (Event)
I've configured Notifications on "new ticket" and "closed ticket" using "Notification (Event)", and they are working perfect to the customer, who submitted ticket. but i have another task: To send same notifications to people, who included in user's email CC Is it possi...
- 08 Sep 2010, 18:16
- Forum: Help
- Topic: LDAP Exclude computers and groups
- Replies: 3
- Views: 3195
Re: LDAP Exclude computers and groups
Thank you!
- 07 Sep 2010, 18:19
- Forum: Help
- Topic: LDAP Exclude computers and groups
- Replies: 3
- Views: 3195
LDAP Exclude computers and groups
I would like to exclude Computers, Groups, and any incorrect or temporary accounts from Customer LDAP Auth I'm trying this command: #$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '()'; I've tried to put there AlwaysFilter => '(objectclass=user), AlwaysFilter => '(objectclass=computer), Alway...
- 18 Aug 2010, 17:29
- Forum: Help
- Topic: Added note notification external
- Replies: 8
- Views: 4268
Re: Added note notification external
Sorry about often posting, but i've found one more thing (added to my bug submit as comment as well) Seems like it's damaged MIME? As i found, in some cases Exchange can do same thing Here is MIME for notification triggered by "StateUpdate" Content-Type: text/plain; charset="utf-8&quo...
- 18 Aug 2010, 15:56
- Forum: Help
- Topic: Added note notification external
- Replies: 8
- Views: 4268
- 18 Aug 2010, 15:04
- Forum: Help
- Topic: Added note notification external
- Replies: 8
- Views: 4268
Re: Added note notification external
Discovered some really silly details: If notification is triggered by "ArticleCreate" Event, you will receive notification text in attached TXT file If notification triggered by any other Event, like - "StatusUpdate" - you will receive proper e-mail If you attached _ANY_ file to ...
- 10 Aug 2010, 14:44
- Forum: Help
- Topic: Added note notification external
- Replies: 8
- Views: 4268
Added note notification external
Hello! I've configured Notification (Event) with ArticleCreate, to make OTRS send an e-mails to Agents and Customers, when Note is added to Ticket Everything is working, Agents and Customers are receiving notifications, but BODY of letter is attached in TXT file, named ATT(somedigits) Any news on th...