Znuny Open Source Ticketsystem

if you use openLDAP, below follow one example... follow for openLDAP ;) #################### LDAP configuration########################## # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{AuthModule1} = 'Kernel::System::Auth::LDAP'; $Sel...

hey guy, how are you? ok... I looked your code... I verified one error... you should query for 'cn' attribute, in others words... $Self->{'AuthModule::LDAP::UID'} = 'cn'; hey don't forget to make the sync LDAP. ;) hugs. # This is an example configuration for an LDAP auth. backend. # (Make sure Net::...

hey guy, do u use AD or openLDAP?? follow for openLDAP ;) #################### LDAP configuration########################## # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{AuthModule1} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModul...

hey guy, do u use AD or openLDAP?? follow for openLDAP ;) #################### LDAP configuration########################## # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{AuthModule1} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModul...

hey guy, do u use AD or openLDAP?? follow for openLDAP ;) #################### LDAP configuration########################## # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{AuthModule1} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModul...

Hey friend! I got it, I understood how it works... it queries the uidNumber of users, but you need add memberUID object in group that the user participates. after several attemps I found a way for it works. Below follow my example configuration. hugs ;) #################### LDAP configuration#######...

hi crythias,

thanks for help. I'd like to know, if is there some schema of entires for OTRS to insert to file ldap.conf?...

Thanks.

Anderson SErra

Hi friends, I use OTRS system a long time, but now, I want connect via LDAP protocol... I am having a problem about authentication via LDAP. Take look my file configuration /opt/otrs/Kernel/Config.pm # DatabaseHost # (The database host.) $Self->{DatabaseHost} = 'localhost'; # Database # (The databas...

Can you connect with your provider email??

Hi, first search the section SysConfig, after go to modules group TICKET choosing the option Core::Ticket, enable Ticket::Service option. After you need to create a new service or to choose any service existing. Create a SLA for service and set this option according your will. Anderson Serra OTRS - ...

what is your version OTRS?
you can active directly for web via Sysconfig>>Core::Ticket

what this version the OS, or linux??
let's see... you aren't getting to send email to your OTRS system?? I believe that can be the fetchmail doesn't configured. Verify also in session Postmaster mail account.

Anderson Serra
OTRS user in Brazil

thank you very much!! I got here!

Hi Crythias,

I'm trying enable the option in the opening of tickets with services e SLAs, I enabled in SysConfig this option, but don't shown the options that I add in , Admin > Tickets > Services, and/or ADMIN > Tickets > SLA. Thank's.

Anderson Serra
User OTRS in Brazil

hi,

you managed to enable the services and their SLA? because I tried to enable but without sucess... did you get?

graciously,

Anderson Serra
user OTRS in BRAZIL

I'm sorry, but let's see... exist a option in SysConfig that need be active, Core::Ticket ( Ticket::Type ), it must be enabled to shown at the time of opening of the new ticket. After you can change the name type "defalut", or add new types tickets in section "Types". graciously,...

I understood your question....

I had this problem, I had forgotten to install fetchmail, and other possible errors that might be happening ... may be that you selected a wrong option POP3, IMAPS... verify in your frontend configuration ADMIN.

Att,

Anderson Serra
user OTRS in BRAZIL

What this version the system? windows? linux?
because I use the ubuntu server, the configuration that I use... I enabled only the packages >> sendmail , fetchmail . in this case, your post have a reference to the fetchmail.

Att,

Anderson Serra
user OTRS in Brazil

Hi Crystias, I'm a problem in auto-responses of system OTRS, I working with Otrs 3.0.6, postgresql, ubuntu server 10.04, server IMAPS email, I looked at the auto replies are not sent. I am sending emails through the system normally, for example, opening tickets via email the system runs the process....

dear friends, I use the postgres database, I would like to know about the installation, if the commands shown in the /opt/otrs/README.database must be run with the postgres user? because I looked in PgAdmin at the tables and other arguments are owned by user postgres, and not the otrs user. Anderson...

Dears friends, I have used enough use of OTRS here in the company where I work. I would like to know how I automate the implementation to check the inbox of OTRS, in Postmaster mail account session, in button "run now". I looked at some comments about cron jobs, requiring edit the file &qu...

thanks,

I alrealy got resolve my problem, the my email server works with imap and ssl active, only I changed the type of protocol to IMAPS and is now working.

Att,

Serra, Anderson
Sao Luis - MA / BRAZIL

Dear Friends, I finished the installation by following the steps in the manual, I did check the perl modules as a result showing all modules ok. My problem is, when accessing the PostMaster email account session in OTRS system presents the following issue: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Ti...

cristhias hi, I create a mail account for each system, to OTRS and other. The email notification from the creation of tickets in otrs own, is ready, I installed the recommended package, sendmail for sending mail, I use ubuntu server 8.04. From what I understood the OTRS ticket creates automatically ...

Dear friends, I would like to know how can I configure it to OTRS 2.4.7 create tickets by email. The system is already in production here in the company and helped a lot. I work for a telecom company and always manage links from our customers. We use a system that sends email to each alert generated...