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by drboone
26 Mar 2026, 20:53
Forum: Help
Topic: Reply box on article toolbar has no entries, hovering displays "Not available"
Replies: 2
Views: 4373

Reply box on article toolbar has no entries, hovering displays "Not available"

Hoping someone can help me with an oddity in a very old version.

OTRS CE 6.0.38. (Yes, I know, I know, I'm prepping to upgrade...)

Until one moves a ticket into a different queue, one cannot reply. Hovering the reply box on the article toolbar produces the tooltip "Not available".

Best I can tell ...