Znuny Open Source Ticketsystem

Forgot to mention that the reason we mapped department to customerid is to set up the company feature which directly links to customerid.

Dear fbobraga, I noticed you do the same thing as us in linking the department from LDAP to customerid. We just recently did this change and now were finding a big issue with that. There is a "open tickets" link in the new ticket screen or in other places that display the customer. It show...

I noticed you set up your customerid up like we did... We are bringing our Active Directory field 'department' into the 'customerid' field. This way we can utilize the company feature of OTRS which groups people by company. User A customerid= licensing User B customerid= licensing User C customerid=...