Znuny Open Source Ticketsystem

Hi Daniel,

Let me try to clarify better... :D

I'm talking about two different companies (different places), working together to open incidents and resolve them.

One company is the responsable to open a first level ticket. Once the incident is identified that is not the first level situation ...

Hi,

Thank you for the fast response, but to clarify I have two different machines at two diferente places running OTRS at different data bases.

I want to open a Ticket at one of the OTRS systems, and this ticket must be replicated to another instance of OTRS. When the ticket is updated or closed ...

Hello, is this possible to integrate two OTRS systems ?

Our necessity is to integrate two company systems, then one of the companies will execute an first level attendance, and our company will receive the second level of the attendance.

If it's possible, please, send a documentation link for this ...