Znuny Open Source Ticketsystem

Both imap and pop on secure connections do fetch mails automatically when using cron job $HOME/bin/otrs.PostMasterMailbox.pl

Try redirecting the output of this job to a logfile instead of /dev/null
Log files are good!

OTRS can notify by email and there are services that do "email to sms", try google it.

possibly a DNS issue?

anyway this is not an OTRS error.

FYI.. I installed otrs using the rpm on CentOS, it created the otrs user but set the shell as /sbin/nologin To "su - otrs", I had to modify the /etc/passwd file and set the shell to /bin/bash File: /etc/passwd before: otrs:x:501:48:OTRS System User:/opt/otrs:/sbin/nologin after: otrs:x:501...

My boss just asked me the same question on creating specific templates depending on the customer or queue.
Considering the template is based on CustomerTicketMessage.dtl I am not expecting the answer to be yes (or easy), but still curious on a reply.

Thanks

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Also on the 3.0 beta 1, great product.