I would also like to be able change the owner at the time of the reply.
Our frontline team often triages and reassigns tickets to other teams. If they could do that reassignment as part of a reply it would make it easier/faster to send a quick note to the customer (letting him/her know that we have ...
Search found 3 matches
- 19 Oct 2012, 21:04
- Forum: General
- Topic: change owner,priority,state from single screen
- Replies: 7
- Views: 5592
- 06 Mar 2012, 21:41
- Forum: General
- Topic: Convert / Migrate MSSQL to MySQL - lessons learned ?
- Replies: 1
- Views: 1542
Convert / Migrate MSSQL to MySQL - lessons learned ?
Has anybody done an OTRS migration from Microsoft SQL Server to MySQL?
Sketching this out on paper I plan to dump the data from SQL Server
using BCP. I believe I can then import it into MySQL using "LOAD
DATA LOCAL INFILE" commands
([url]http://ben90.com/2011/06/import-bcp-output-file-into-mysql ...
Sketching this out on paper I plan to dump the data from SQL Server
using BCP. I believe I can then import it into MySQL using "LOAD
DATA LOCAL INFILE" commands
([url]http://ben90.com/2011/06/import-bcp-output-file-into-mysql ...
- 24 Aug 2010, 12:35
- Forum: Help
- Topic: [SOLVED] Namespace Core.Customer could not be initialized.
- Replies: 4
- Views: 3884
Re: [SOLVED] Namespace Core.Customer could not be initialize
I encountered this issue when I tried to cheat and carry over a ZZZAuto.pm module from Beta1 to Beta2 (skipping the export/import). Using a proper SysConfig export and import worked fine.
See http://lists.otrs.org/pipermail/otrs/20 ... 33212.html for details
See http://lists.otrs.org/pipermail/otrs/20 ... 33212.html for details