Znuny Open Source Ticketsystem

Who would get a notification? If you're creating a ticket, you shouldn't necessarily have to get a notification that you made a ticket for you. If you created a ticket for another agent, he would get a notification if the Queue is in his My Queues and he has "Assigned to you" notification...

Hello all. I receive notification when e-mail based tickets have been
sent. But this doesn't work when agent has created phone-based ticket.
What should I do to enable this behaviour?
Thank all for answer.

Hello! I am new user and I'm starting learn OTRS as a base software for supporting users. So I create one group "Clients" and put to it my new customer user "user". User "user" has "ro" and "rw" rights to this group. Also I create new queue "AAA...