hi,
i do not undestand the term "Notify by " inside each queue scalation time.
it means a notification by email?
how it works.
Thanks
Search found 6 matches
- 30 Dec 2010, 17:37
- Forum: Help
- Topic: notify by percentage
- Replies: 4
- Views: 2610
- 19 Sep 2010, 16:40
- Forum: General
- Topic: different customers same problem [SOLVED]
- Replies: 5
- Views: 3594
Re: different customers same problem
Great Thanks
- 19 Sep 2010, 09:06
- Forum: General
- Topic: different customers same problem [SOLVED]
- Replies: 5
- Views: 3594
Merge or link ? [SOLVED]
When is better merge and when link?
- 18 Sep 2010, 09:26
- Forum: General
- Topic: stats incidents related to different config items
- Replies: 1
- Views: 1824
stats incidents related to different config items
is possible to get statistics showing how many incidents are related to different config items?.
- 18 Sep 2010, 09:23
- Forum: General
- Topic: Linking config items with incidents, problems, change, etc.
- Replies: 4
- Views: 3964
Re: Linking config items with incidents, problems, change, e
is possible to get statistics showing how many incidents are related to different config items?.
- 15 Sep 2010, 05:18
- Forum: General
- Topic: different customers same problem [SOLVED]
- Replies: 5
- Views: 3594
different customers same problem [SOLVED]
It is possible to insert different customers in the same incident?. the problem is if you have the same problem at the same time with different customers is possible create one incident per customer inserting only the information one time. for example in a telephone ticket inserting in the field fro...