Znuny Open Source Ticketsystem

jojo wrote:why you should leave messages on the mailserver after fetching to otrs?

My thoughts are archiving... With cloud based services such as gmail, you gain a lot of space to store data... Just another method of CYA.

Is there a way to add customers from the app its self, like if I meet a new customer in the field? Or need to edit their existing data?

Hello, I'm still soaking in the whole OTRS system and have been greatly impressed with its functions and ability to customize. I would like to know if I could allow customers to access to the file manager when they authenticate. Either read only access, or perhaps access to specific folders with sep...