Znuny Open Source Ticketsystem

$TicketId = $RPC->Dispatch($User, $Pw, 'TicketObject', 'TicketIDLookup',
TicketNumber => $ticketNum,
UserID => 1);
crythias,
many thanks for your "fish"!!!

crythias, thanks for your reply. Suppose: tn is 2010101810000615 and TicketID is 110 <<<<<<<<<<<<<<<<<<<<<<<<<<<<< my $SetState = $RPC->Dispatch($User, $Pw, 'TicketObject', 'StateSet', TicketID => '110', StateID => 4, UserID => 1 ); <<<<<<<<<<<<<<<<<<<<<<<<<<<<< Question: how to get TicketID by tn w...

hi all, I create a ticket with following code. $TicketNumber = $RPC->Dispatch($User, $Pw, 'TicketObject','TicketCreateNumber'); print "RPC: New Ticketnumer created: ".$TicketNumber."\n"; $TicketId = $RPC->Dispatch($User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketNumber, T...

Solved!!
crythias, thank you!

And when setting Frontend::RichText to No, I got the same result.

hi elvanov, thanks for your reply.
rich-text editors, of course.

In [ Salutation Management ], set empty Salutation, and press [submit],You will get "Need text".

Hi all,
I got this " Need Text!",when setting an empty Salutation and Signature.Here, Salutation and Signature is no use for me.How to fix this?

Does anyone know the best way to add a button to the top row of the
menu that would open a new window to a link?

Hi all,
I wanna send emails(notifications) to many customers at given time.
And tried calender and genericAgent, but I failed. How can I do this?

Thanks in advance.

hi all,
In Customer User Management, I add a new customer user, but some fields info was not in need.For instance, I want [gender] not [firstname], [age] not [lastname],and hope user can select gender info from a combo box(male, female), How can I fix this?


Thanks in advance!

hi all,
In Customer User Management, I add a new customer user, but some fields info was not in need.For instance, I want [gender] not [firstname], [age] not [lastname],and hope user can select gender info from a combo box(male, female), How can I fix this?


Thanks in advance!

hi MikeFennel,
this may help
http://doc.otrs.org/developer/2.4/en/html/c1418.html

hi jose, Perhaps you havn't set up you SMPT server like James yet. After that, choose "SMTP" from Framework -> Core::Sendmail, then set SendmailModule::Host,SendmailModule::AuthUser, SendmailModule::AuthPassword according to SMTP server configuration. Good luck!

HI, After installed Webmail package in OTRS, I config IMAP WebMail settings in [Preferences].like this: Host: imap.gmail.com Protocol: imap Folder Prefix: Mail/ Message a page: 25 User: usersamuel Password: ******** And [WebMail -> Core]WebMail::IMAPHost : imap.gmail.com. But when click [webmail] bu...

hi,
I am a newbie to OTRS. In [Service Management] window,I just can't add the content of service except for fields Service, Sub-Service of, Valid, Comment. How can I fix this problem?