Znuny Open Source Ticketsystem

nobody experiencing this?

Things for *you* are under "Tickets", generally, though you can also use a saved search. Because of need of rw permissions on queues I thought the queue view and status view under Tickets where not useful. But digging in sysconfig I found this setting: Ticket::Frontend::AgentTicketQueue##...

Thanks for your reaction and suggestion for using watch/subscribe function. This seems to be a manual action. I didn't find an automatic way to do this. So that every created ticket is automatically watched by the creator/owner. How do you track issues? Do you use the dashboard or search or somethin...

Hi, we have been using OTRS for some time as a support tool for internal as external issues. I created different queues for every department within the company. Then I created groups for each department. In each group I gave full (rw) permissions for members of the department and read/note/create fo...

bump.. any idea... The problems still exists

Hello, I recently migrated from 2.4 to 3.0.4. Everything is working fine except for changing Free Fields of tickets. When I click on Free Fields in AgentTicketZoom, I get the following error: Core.Agent.TicketAction is undefined (?)()@http://otrs/otrs/index.pl?Action=AgentTicketFreeText;TicketID=61:...

Thanks! I can now do some tests before migrating to OTRS3.

I get this error while trying 3.0 beta 7:MasterSlave 1.0.2 - Package not correctly deployed! You should reinstall the Package again! It seems the MasterSlave package is not yet available for the 3.0 Framework. When will it be available? If this is not available, is it possible to migrate from 2.4 to...