Search found 2 matches
- 23 Sep 2010, 13:01
- Forum: General
- Topic: Ticket status
- Replies: 3
- Views: 2567
Re: Ticket status
Thanks, ferrosti, I will take a look on it again.
- 23 Sep 2010, 10:07
- Forum: General
- Topic: Ticket status
- Replies: 3
- Views: 2567
Ticket status
Hi all I use OTRS version 2.4.7 and have a problem with some tickets. If I close a ticket, OTRS changes the status from open to closed - but after a while the status turns again from closed to open. I tried it many times but those tickets are still open. What could be the reason for this behavior - ...