Znuny Open Source Ticketsystem

Hi all, I have enabled the auto-response queue for notification to customers in case of new ticket is created by him. But I want to send this notification mail to customers who send the requests with specific format in subject line / body. Is there any way in OTRS to do that ? Thanks in advance, Man...

Hi all, I have enabled the auto-response queue for notification to customers in case of new ticket is created by him. But I want to send this notification mail to customers who send the requests with specific format in subject line / body. Is there any way in OTRS to do that ? Thanks in advance, Man...

Hello jojo,

Thanks for the reply. The mails are getting sent from OTRS system.But there is a problem in that mail
In mail body
Hi <OTRS_UserFirstname>

"OTRS_UserFirstname" is not getting replaced by actual username.Any idea what must be the problem here?

Thanks in advance
Manish

Hi all, I want to enable the event based notification.Whenever the owner of the ticket is updated owner should get email. I have enabled it through notification(event).But still ticket owner does not receive notification When I see the ssmtp log this is what I get Apr 4 12:26:29 ip-10-126-42-174 sSM...

Hello crythias, Thanks for the reply. Actually I am asking for the help to stop the ticket creation from such notification. "The message could not be delivered because the recipient's mailbox is full." is a recipients mailbox issue. But new tickets creation from such notification which is ...

Hello , I am facing some problem with my otrs settings. Whenever there is followup email from postmater new ticket is getting generated. The content of the followup email is given below. Also "SendNoAutoResponseRegExp" is on with regex "(MAILER-DAEMON|postmaster|abuse|junk)@.+?\..+?&q...