Znuny and ((OTRS)) Community Edition

I have found how to fix this: 1. Open ZZZAuto.pm file 2. Find these sections and modify them $Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} to $Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverview'} 'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets', to 'Link' => ...

Hello, After upgrade from 3.0.8 to 3.1.1 I have two MyTickets buttons in Customer Frontend: 1. New one - customer.pl?Action=CustomerTicketOver v iew;Subaction=MyTickets - wokrs fine 2. Old one - customer.pl?Action=CustomerTicketOver V iew;Subaction=MyTickets The V v is the difference. How to disable...

MichaelR wrote:You could use an ACL for the web interface to restrict it down to one choice.
And postmaster filter for the email.

Thanks for advice, i will test it.

Best Regards
Tom

Just change the settings of your Exchange Server to allow the user which is used for authentication to send with other mailadresses You have assumed wrong that i have exchange server :) I can't change configuration of this SMTP server :) But this kind of configuration is safer, that's why MultiSMTP...

The MultiSMTP addon is available at http://opar.perl-services.de/bin/index.cgi/dist/MultiSMTP Any feedback on this addon is appreciated. If you have questions about it, you can drop me an email at info@perl-services.de. Thank's for the module, seems to work fine :) I will test it and i will send Yo...

I can't have one catchall email, i need to have several email addresses to pass them exactly to one queue. Of course i could use only web form to put tickets into OTRS, but easier for client is to use several email addresses. I will search for the multi SMTP module, thanks for advice. Best Regards Tom

Is there a way to set on web form service field as obligatory ?? That will solve my problem

Hi, I need some information about sending email from OTRS. I have in my OTRS: 1. three POP3 email accounts: rp@mydomain.com - for one application only hd@mydomain.com - for every other things help@mydomain.com - for my old customer which uses this email to send tickets 2. three email addresses - jus...

Do You mean Generic Agent ?? That would be ok for incoming tickets through email, but i also need to auto select when putting tickets through web interface. I would like to add feature which will be used in both cases that's why the GenericAgent is not exactly what i was looking for. Thanks for advi...

Hi, I have email@domain.com to which my Customers from a Company sends tickets. OTRS opens for each email new ticket, but in those tickets there are no Service and no SLA chosen. This Company has only one service which i call "IT Service", and This Company put ticket's into otrs only throu...

Thank's for help.
I installed phpmyadmin where the otrs database is installed and exported to SQL file 4 tables: signature, salutation, notification, auto_response then i used import function in phpmyadmin to another database.

Could a google help ? /opt/otrs/bin/otrs.RebuildConfig.pl & tested & perfect) -snip- I google it out, i first use Forum search, then google, then i ask questions on forum :) It didn't help, only installation from scratch helped, but now i have problem with sth else. Thanks for the reply any...

Is there any way to export those translations and import to new instance of otrs ??

BTW there should be an option to export all translations in one file and import from file.

I have translated through GUI - Administration - Agent Notifications - there i have translated all
pl::Agent::AddNote
pl::Agent::Escalation
...

I cant see it in file pl.pm

Hmm, maybe a should tell You the whole story :) First OTRS 2.4.9 on windows Backup of database and config file (through eksport settings option) Install on Ubuntu 2.4.9 Restore database and config file - it was working fine, until Upgrade to 3.0.6 then i had problems with The ERROR NEED MODULE thing...

3.0.8 from tar.gz file.

I have translated from english to polish all email content of notifications, escalations = translations. If there was a translation i have customized it for my OTRS installation. Let's just say that i have customized my OTRS and i need to export this changes to a file, script, sth which will give my...

I need to export it from existing database, then i will install OTRS from scratch, and import those translations.
So i need some kind of mysql, perl script to eksport and import translations.

Charset = UTF-8

Hi,

I need to export from DB all translated email, notifications, escalations ... etc.
Is there any simple way to do it, like saving the Sys configuration to file ???

Need some help in this.

Best regards
Tom

Doesn't seem to be anything we could help with, except perhaps knowing what modules you had prior to upgrade... Calendar? FAQ? ITSM? I had TimeAccountig, FAQ, Survey, Master Slave, Support installed. I have installed all above on the 3.0.7 and have the same problem. How can i find which module is m...

Is there someone who can answer to my question ??

Hello, I have upgraded from 2.4.9 to 3.0.6 OTRS 3.0.6 on Ubuntu When i change something in my agent and apply (the changes are made properly), it says: Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Apr 29 00:46:38 2011 Message: Need module! Traceback (12706): Module: Kernel::System::Ma...

Added to OTRS Bugzilla
http://bugs.otrs.org/show_bug.cgi?id=6372

Waiting for answer

So the first idea was the only way ??
Each contract need to have their own services

Pleas add this to OTRS as a Feature Request, it's very needed.

Thank's for help

But there is no way to connect SLA with Company (customer) only through services, so how it would know that when COmpany 1 uses ERP Finances it should be SLA1, and when Company2 uses ERP Finances - SLA2 Services can be connected to users, but SLA cannot connect to users, so how OTRS will figure it o...

Thank's i have seen that, but i didn't thought about it I was looking for sth like forward email , now i see that i can use CompanyID and use OTRS TAGS.

Yes he will have access to see all tickets assigned to his company, but he want to get emails also.

Thank You very much

Key relationship to remember is: Customer <-> Service <-> SLA. I have been trying to understand service, sla, customer, company features to use it properly in my OTRS, but when i tried to write it all down before doing it in OTRS i got mixed up. We have several services as a IT company: 1. ERP supp...

Hello All, I am newbie in OTRS and i need some help. I have OTRS 2.4.9 on Win+apache+mysql+perl Is there a way to do sth like this??: 1. Company C1 has 20 users who sends a ticket (email or web interface) 2. They have 1 admin, and i have to forward all tickets from his Company to his mailbox. I was ...