Znuny Open Source Ticketsystem

Hi,

Currently OTRS allows me to move my tickets (I am the OWNER) to any Queue, but i would also like to move others tickets to other Queues, OTRS does not allow that now. Is there any other way from which i can move others ticket to other Queues?

-Vishnu

Thanks Thanks Thanks a TON.

Thanks Crythias... need more help from you. I tried my best to figure out where i would have went wrong, but could not locate and fix this issue. Can you please guide me with more details?, would be a GREAT help if you can let me know where is should checked exactly.

Thanks in advance.

Hi, Could you please help me by stating why this issue occurs in sys log? You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND sq.group_id IN (1, 2, 3, 4, 5, 6, 7, 8, 9, 11, 16, 17, 18, 20, 22, 25, 26' at line 1,...

Every day the same mail should be sent to agent.

Agent should receive a mail everyday around 7pm, mail body should be "take a backup of files received yesterday" - agent mail id - vishnu@gmail.com .

Thank You.

Is it possible for you to send a steps which will help me to do the same? this would be a great help. Steps might not be a detailed one, just a note will do.

Vishnu

Dear All, I would like OTRS to send a auto e-mail to certains agents everyday or on particular day. For example, OTRS should send a mail to respective Agent reminding him saying "Please close the tickets which are completed (Preferably everyday EOD)", i want this to be sent to his mail id ...

Thanks a lot, Crythias.

Dear All, Is there any way were i could hide the ticket number to my customer? i would like to capture all the related mails in sequence, it is possible if it has ticket number in subject, but i would like to do the same without ticket number in the subject. can i hide it? or any other way?. Please ...

Thanks JOJO.

Dear All, Please help me out in fixing this, from past 2 days i have been receiving mails like below in my mail client (nearly 300-500 mails) not sure why it this is happening, please advice me why and how to stop this. MAIL CONTENT BELOW, MAIL SUBJECT - Warning: could not send message for past 4 ho...

Thanks a lot, let me try. Have a Great Day.

Thanks a lot, Micheal.

Thanks Jojo.

But my internal structure works like that, most of the times my users would reply from mail client. Is there any other way to make it as i required?

Dear All, I kindly request you all to help me out by suggesting a solution. We are using OTRS for the past 2 years, it’s a Great tool which makes my job easy, THANKS A LOT FOR CREATING SUCH A WONDERFUL TOOL. Let me state the current issue I face, I have configured OTRS in such a way, if any of my cu...