Znuny Open Source Ticketsystem

Yes, that's the way I have accomplished this.
Thanks.

Well.. no
I have abandoned the idea for a while but if you find a solution in the mean time, please share it!
Thanks.

Interesting.. Thanks!

Hi HervE, I'm referring to New Email ticket, when an agent manually create a new email ticket to have the body pre populated with data depending on the (from) queue selected. At this moment only signature is automatically populated when I choose New email ticket and I select From: queue but I need t...

Hi,

I'm using OTRS 3.0.5 and I'm trying to setup email ticket templates.
It seems that is possible to create just one default template from sysconfig but I need to populate the body of the New email ticket with various templates depending on the selected queue.

Is this possible?

Thanks.

Hi,

Is there a way to automatically create new tickets with specific subject/content in a specific queue using Generic Agent?
I'm using OTRS 3.0.5

Thanks,
George

I have exactly the same issue.
OTRS version 2.4.8 running on Linux Gentoo 10, cluster mode.

Hi Jojo,

Thanks for recomandation.


George

Anybody?
Please, I really need this type or report.

Thanks!

Hi,

I'm trying to create a monthly report with the number of the tickets moved into a specific queue per each day.
A standard report with the number of new/open tickets in that queue is not an option (I will not have the values I need)

Any advise?

Thanks!

Can I change this setting somewhere?

Thanks.

When I look at all tickets I always see closed (10000) and I know I have much more in the system and the number is not changing even when new tickets are closed.
Is this a limitation somewhere?

Thanks!

Any update on this? I got the same problem.

jojo wrote:no, just don't activate the dropdown

is working..I wasn't thought on that...

Thanks jojo!

Hi, I have added few FreeText Fields with drop down values in agent compose (answer) window but I need to add some other text fields that are available for completion to the agent. For example a text field where the agent can write a serial number of an device provided by the customer on the phone. ...

Thanks for answer,
I was hoping that I missing something and the feature exist.. but unfortunately not!

G

Is it possible to create custom fields with drop down values associated per queue?
For example for the tickets on a particular queue when an agent answer to have those custom fields to complete? (with customer specific info)

Thanks,
George

Nobody?!?

here is my config and is workig like a charm: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = ' pdc.mydomain.com '; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc= mydomain ,dc= com '; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; And the usersnames in OTR...

Hi, I have the following situation: 1. My OTRS is configured to send emails by default through a local email server. 2. Few queues are for outside customers and I'm using their external email addresses to receive the emails for those queues. 3. Externalk email addresses are assigned per queue and th...